IP address changed today (still 101.xxx.xxxx.xxx), but pointing at a different gateway now, see if it helps tonight
update: sad... still the same
2 days ago starhub staff called to say that tech can visit latest 8.30pm, but I declined as problem would not have started at that time yet so no point.
Tonight he called again to inform that backend monitoring between 10-12pm showed that there were no congestion, no problems detected whatsoever. The end.
Speed test done at 11:30pm, swee right?! Non-Starhub website, hosted by Netflix....
but 8:30pm to 11pm... sad man
Have you tested the connection using a LAN cable to your laptop/PC at www.starhub.com/personal/support/device-trouble-shooting/broadband/perform-speed-test.html to see if the issues recur after a restart of your modem/ONT and router?
Let me have your registered name, contact number, affected service address and Hub ID / email address for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can check on this for you.
I've shared your feedback with the technical team and they'll be in touch.
I'm awaiting your PM with your details so I can arrange for technical assistance. Let me know soon.
Am having the same issue. 1 GB fibre has a download speed of 250MB! Just upgraded in Mar. Please send someone to check. WO # 1-304225398841