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Maxinfinity Fibre Broadband Issue

SOLVED
Highlighted
Grand Guru

Re: Maxinfinity Fibre Broadband Issue


@SkyDreamerZ wrote:

Not sur eif u receive my PM. Can't say ti is a issue. just that why I can hear people say tyhey get 800 when tech staff told me regardless sign up 200, 500, 1Gb 2 Gb I will only get 200 upload and download. How come so many version? If so, of course I will take the one with the largest number as the correct one. But if by right regardless which I sign up I will only get 200 plus or minus then ... I had to accept it. just that when I see people getting 800 like nightlight for example.. how then u explain it? I am so confused why different answer from same starhub team. Who is right?

 

Mr Zhang

 

btw: How to PM u? I thought it is PM but end up it appear here. Pls advise.

 

[removed for privacy]

 


For more info on typical speed for each fibre broadband speed, link;

 

MaxInfinity Fibre Broadband

 

Starhub Local Speedtest

 

 

 

For your info.

 

 

 

i am not starhub staff.

Highlighted
Respected Advisor

Re: Maxinfinity Fibre Broadband Issue

Wow. Base on the message by fellow subscribe I should be getting near 600 kHz speed since I sigh up 1 gb. Why then the tech manager told me regardless I sign up 200, 500 or 1 gb my speed will only be around 200 if I use Wi-Fi?

So the reading are for lan or Wi-Fi?
My head is aching again.
Kindly advise.
Mr Zhang
Highlighted
Grand Guru

Re: Maxinfinity Fibre Broadband Issue

Hi  SkyDreamerZ,

 

That link to the chart on the typical download speed is from Starhub.

It is based on LAN or wired connection from ONT/Router to computer.

 

Wifi is based on the Router wireless and the clients capacity to handle.

For example on Linksys EA7500v2 & DLink DIR-868L my phone Samsung S6 can reached 400 ~ 500Mbps; and S7 & S7 Edge are around 260 ~ 490Mbps; Xiaomi Mi Max 2 around 220mbps.

Both Routers are identical but i prefer DLink DIR-868L as i have 2 sets.

As you can see it all depend on each individual phone models as this is based on 5GHz bandwidth.

 

As for the Linksys EA7500v2 if there is instruction in the Guide to update the firmware, then do so.

That is follow the Guide that come along with the Router.

For my review on this router, link; > Review of Linksys EA7500v2

As well as other review within this link; > Launch of Linksys EA7500 AC1900

 

To test on LAN connected between router and computer, do use the link on Starhub Local Speedtest.

They use their speedtest tool for their proof.

 

In my case, on Chrome would be download 500+mbps & upload near 700mbps.

On IE would be download 600mbps & upload 930mbps.

These speedtest is based Starhub Local Speedtest on Windows 7 (as i am not in Windows 10 yet).

 

 

Speedtest do varies depend on the period on peak or not.

As peak period there may be throttled a bit so it can be on the average.

Hence do do the speedtest at different times of days to guage a average overall.

 

Although it is 1Gbps plan the most is just above 900mbps.

And 1Gbps is based on 1 gateway to your side so when doing a speedtest try not to do heavy task in downloading of files or something that required bandwidth.

 

There are other speedtest that you can use but as it go thru Starhub, the result may varies.

This Ookla speedtest, link; > http://www.speedtest.net/

Do note it is not suitable to use that speedtest.com.sg to do the test as it is only 1 server.

If you take a look at the last 200 results, most of the result is not so good.

 

 

 

i am not starhub staff.

Highlighted
Respected Contributor

Re: Maxinfinity Fibre Broadband Issue

Mind is around 200+mpbs download speed sometime drops down to only 60mbps.
I don't need 800mbps upload speed I am not running a ftp server or
uploading heavy bytes to my cloud storage or website....I have already told
them I want what I am paying for, not this.


Are you running your test using wireless or lan.?

If you running thru lan using cat 5e or cat 6 would be better.

Anyway there is one funny thing, starhub doesn't accept the test taken at
3rd party website. So you will see quite a difference when taken on starhub
website and on 3rd party website.

So what game are they fluting around.

But anyway don't bother wasting your time on this community starhub
guys..call c.s and talk to them.

*Not a starhub staff*
Highlighted
Respected Contributor

Re: Maxinfinity Fibre Broadband Issue

The best part is this.

Faced this issue just a week ago.

Just 10mins before the technician came down I ran the test And the test
were as usual *bad* But as soon as he arrives and runs the same test
without any changes the brandwith are up.

And we had long chat after that and I found out somethings which only
another starhub tech knows.

Highlighted
Respected Advisor

Re: Maxinfinity Fibre Broadband Issue

Hi nightlight, so what did u found out ?
Highlighted
Respected Advisor

Re: Maxinfinity Fibre Broadband Issue

Hi nightlight, been calling them. They even change the modem ....stable at 200 for Wi-Fi.
Testing using lan on old modem was faster. But new one should last longer I guess
Highlighted
Respected Advisor

Re: Maxinfinity Fibre Broadband Issue

Yours is the most detailed reply. I need a pc to reply u. Get back to u . Thank u
Highlighted
Respected Contributor

Re: Maxinfinity Fibre Broadband Issue

Just a advice .share with those who are going to recontract. Don't sign up
for 1gbps..go for the 500mbps.

Your devices including your laptop will never reach that amount.

And any isp will not give you that amount , till 10gbps is out. All IPs are
being shared so you are sharing your brandwith with others in that plan.

I made my mistake by signing up..after doing my test and research this is
what I found out. So inform those of your friends.

I can't exactly tell what the tech said.

But what you are getting from you results is too less brandwith, too much
throttling..call cs and tell them to reset your Mac ip to fibre 1gbps.

Your ip might be configured to only 200mps..

Highlighted
Respected Advisor

Re: Maxinfinity Fibre Broadband Issue

Hi nightlight ,

 

Yes I will try to call the tech support again to adjust my IP to 1 gb again... Hope they listen. 

 

Thanks

 

Mr Zhang


@nightlight wrote:
Just a advice .share with those who are going to recontract. Don't sign up
for 1gbps..go for the 500mbps.

Your devices including your laptop will never reach that amount.

And any isp will not give you that amount , till 10gbps is out. All IPs are
being shared so you are sharing your brandwith with others in that plan.

I made my mistake by signing up..after doing my test and research this is
what I found out. So inform those of your friends.

I can't exactly tell what the tech said.

But what you are getting from you results is too less brandwith, too much
throttling..call cs and tell them to reset your Mac ip to fibre 1gbps.

Your ip might be configured to only 200mps..



@nightlight wrote:
Just a advice .share with those who are going to recontract. Don't sign up
for 1gbps..go for the 500mbps.

Your devices including your laptop will never reach that amount.

And any isp will not give you that amount , till 10gbps is out. All IPs are
being shared so you are sharing your brandwith with others in that plan.

I made my mistake by signing up..after doing my test and research this is
what I found out. So inform those of your friends.

I can't exactly tell what the tech said.

But what you are getting from you results is too less brandwith, too much
throttling..call cs and tell them to reset your Mac ip to fibre 1gbps.

Your ip might be configured to only 200mps..