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MaxInfinity Ultimate - Internet Outage

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Trusted Commentator

MaxInfinity Ultimate - Internet Outage

MaxInfinity Ultimate - Internet Outage

Came back home today in the morning. Discovered a total internet outage fir fibre connection. Called Starhub for over an hour now with still no response no single agent answering the phone.

Please get your back end engineer to check and your tech to be onsite at the soonest possible. Just recently this month were experiencing intermittent issue now it's a total outage.
StarHub is a company that sells services, what am I paying for when I don't get the services that I subscribed for?

Faizal
1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Consultant
Solution

Re: MaxInfinity Ultimate - Internet Outage

After I have rebooted my hub box. It is now working. No more issues.
9 REPLIES 9
Trusted Commentator

Re: MaxInfinity Ultimate - Internet Outage

Checked both wireless and wired connections.
Able to receive DHCP from local gateway and it is pingable.
Unable to view WAN IP information from local gateway(ISP not releasing WAN IP)
Unable to ping anything outside local gateway(e.g google, yahoo)

Please contact me and get this resolved ASAP.
New Commentator

Re: MaxInfinity Ultimate - Internet Outage

Same.
Honored Contributor

Re: MaxInfinity Ultimate - Internet Outage

Sengkang as well.

Customer Service

Re: MaxInfinity Ultimate - Internet Outage

Hi

 

Are you still facing any issues with your internet?

Please leave your account details over at http://bit.ly/StarHubQuery if issue persist and we will assist you further.

Valued Commentator

Re: MaxInfinity Ultimate - Internet Outage

My internet has an outage
Reboot modem
Network analysis shows internet has a problem
2230hrs Monday 27 oct 2014
Upper east coast
Valued Commentator

Re: MaxInfinity Ultimate - Internet Outage

Sent details to above email customer query
Esteemed Consultant

Re: MaxInfinity Ultimate - Internet Outage

I am having difficulty accessing cable channel857, is this because of the outage?
Esteemed Consultant
Solution

Re: MaxInfinity Ultimate - Internet Outage

After I have rebooted my hub box. It is now working. No more issues.
Hub Master

Re: MaxInfinity Ultimate - Internet Outage

@Kteo Are you still facing any problem?
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