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MAXINFINITY POOR CONNECTIVITY, dropping frequently

Respected Contributor

MAXINFINITY POOR CONNECTIVITY, dropping frequently

STANDARD 3ROOM(HDB)

 

PREVIOUSLY USING 3com router--never lose connection in my apartment

switch to the new plan,   always lose connection every 5 to 10 minutes and request you do reconnection in my living room. By the way the D-link CUSTOMER SERVICE is very bad

 

14 REPLIES 14
Hub Master

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

Hey Onecustomer

 

Can you helping me with something?

 

Please monitor via wired connection and tell me whether the disconnection issue still persist.

 

You can also try changing the wireless channel to channel 11.

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Home is where the ♥ is
Respected Contributor

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

thankyou for your reply first.

 

1) I tried channel 3, 4,5,9, 11 already, doesn't work

2) I monitor the signal quality by speednet it shows that the signal quality in most case is poor

 in most cases , download speed is 0.1m or no signal.

Hub Master

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

Hey Onecustomer

 

Thank you for your reply.

 

Have you tried wired connection? Does the issue persist on wired connection?

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Home is where the ♥ is
Respected Contributor

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

it's obvious the DLINK's router is not  well: the coverage is poor and signal is not strong enough,

EVEN in HDB3 ROOM it does not work well I believe there are other customers with the same troubles.

 

Hub Master

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

Hi Onecustomer

 

The reason why I am asking these questions is to determine whether the issue you are facing is due to the D-Link Home Gateway or due to other factors/components.

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Home is where the ♥ is
Respected Contributor

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

wired connection is work

I understand Starhub want to claim the wired connection is work , then you can said the problem is created by DLINK but I want to calrify we customers don't choose the DLINK  and we paid the device already. Hopefully starhub can figure out problem as soon as possible otherwise we have to look alternative. I have this problem one week already, by the way I am a new subscriber of this plan

Respected Contributor

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

it's obvious my problem doesn't solve

Hub Master

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

Hey Onecustomer

 

Please leave your contact details @ http://bit.ly/StarHubCares. I will get my team to assist you further on the matter.

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Home is where the ♥ is
Respected Contributor

Re: MAXINFINITY POOR CONNECTIVITY, dropping frequently

kaiBoon, thanks, I spend two days on this, and I also contacted with DLINKservice, so far doesn't work