PREVIOUSLY USING 3com router--never lose connection in my apartment
switch to the new plan, always lose connection every 5 to 10 minutes and request you do reconnection in my living room. By the way the D-link CUSTOMER SERVICE is very bad
Can you helping me with something?
Please monitor via wired connection and tell me whether the disconnection issue still persist.
You can also try changing the wireless channel to channel 11.
thankyou for your reply first.
1) I tried channel 3, 4,5,9, 11 already, doesn't work
2) I monitor the signal quality by speednet it shows that the signal quality in most case is poor
in most cases , download speed is 0.1m or no signal.
Thank you for your reply.
Have you tried wired connection? Does the issue persist on wired connection?
it's obvious the DLINK's router is not well: the coverage is poor and signal is not strong enough,
EVEN in HDB3 ROOM it does not work well I believe there are other customers with the same troubles.
The reason why I am asking these questions is to determine whether the issue you are facing is due to the D-Link Home Gateway or due to other factors/components.
wired connection is work
I understand Starhub want to claim the wired connection is work , then you can said the problem is created by DLINK but I want to calrify we customers don't choose the DLINK and we paid the device already. Hopefully starhub can figure out problem as soon as possible otherwise we have to look alternative. I have this problem one week already, by the way I am a new subscriber of this plan
Please leave your contact details @ http://bit.ly/StarHubCares. I will get my team to assist you further on the matter.