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Issue with max infinity broadband connection

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Valued Commentator

Issue with max infinity broadband connection

No internet since yesterday. Engineer can only drop by to check on Thursday. Is this an island wide issue?
3 REPLIES 3
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Senior Commentator

Re: Issue with max infinity broadband connection

Same as me . On and off connection.
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Community Manager

Re: Issue with max infinity broadband connection

Hi @MarlonCC

Allow us to check by sharing your details at http://bit.ly/StarHubQuery via ask an account related question link.

@Leon Goh

We are looking into it. We'll get in touch with you as soon as we have the update.


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Valued Commentator

Re: Issue with max infinity broadband connection

Engineer came. Really happy!! But when he told me not a starhub problem, then happiness was cut short. He can't even give a date/time when the issue can be fixed. Just told me that he already emailed openet and it seems for him his job was done. Is there any SLA between openet and starhub??? Smiley Sad This is my 4th day without internet and it's not like starhub going to waive the payment for the 4 days down time.