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Is this really 1000Mbps

Valued Commentator

Is this really 1000Mbps

Hi StarHub team,

You promote and promise 1000Mbps on fiber broadband. I have taken this fiber broadband connection from you. 

Now surprisingly I see;

Download speed: around 120Mbps 

Upload speed: around 160Mbps

(measured using an app).


moreover, I only use only one gadget currently and speed is pathetic! You are charging me for 1000Mbps.


Is this fair promotion!?

Alumni (Retired)

Re: Is this really 1000Mbps

Hi pkkoppa


That should be really so frustrating. Quick check, does restarting your modem/ONT and router help resolve the issue at all?