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Is parts of your Fibre service down?

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Trusted Contributor

Re: Is parts of your Fibre service down?

Ugh, reboot the ONT...
It's alive again, the IPV4.
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Trusted Contributor

Re: Is parts of your Fibre service down?

And I get the system email from this website that I have "leveled up".
How sweet.
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Trusted Contributor

Re: Is parts of your Fibre service down?

Aaaand IPV4 goes down again…
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Trusted Contributor

Re: Is parts of your Fibre service down?

Awesomely Outgoing Senior Commentator.
Riiight.
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Trusted Contributor

Re: Is parts of your Fibre service down?

And wan IP for IPV4 is renewed by ISP again.
Without a reboot of ONT
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Trusted Contributor

Re: Is parts of your Fibre service down?

So the tech support did call back after all.
Thanks.
But the guy was a little sheepish when I pointed out that it was SH's backend gateway was buggy, causing these problems.
It's not the tech guy's level, but NOC likely.
Poor tech guy gets lots of irate customers to handle.
Wished him luck.
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Valued Commentator

Re: Is parts of your Fibre service down?

With so much read, n so much complain.... I super regret just upgrading my plan for a renewal..... Should have just change provider....
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Esteemed Contributor

Re: Is parts of your Fibre service down?

I really hope they do something such that us end-users don't even have to reboot our router/ONT.  Rebooting our hardware is SOOO not a solution to the problem.

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Honored Contributor

Re: Is parts of your Fibre service down?

You are so right.