GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Is parts of your Fibre service down?

Highlighted
Trusted Contributor

Is parts of your Fibre service down?

Since about 1600H 16Aug15

Unable to get an IPV4 wan IP direct connection to ONT.
IPV6 Wan is for some reason working partially.

Unable to reach
Liveupdate.Symantec.com
Www.BBC.co.UK
Www.bloomberg.com
Forums.hardwarezone.com.sg

Able to reach
Google.com
Google.com.SG
Www.SG

Called your tech hotline at 1800H yesterday and some seemingly distracted, disinterested sounding Chinese guy said would get his colleague from the backend team to contact me.

2100H, I called your tech hotline again as problem persist and no call back yet from SH.

This time, a sleepy sounding Indian guy said the same thing, but added that he was from the cable internet team so he couldn't help.

How sweet.

Nothing coming back from you guys.

0845H 17Aug15
Rebooted ONT
Same results.

Tracert and ping on IPV4 to www.Google.com.SG = host unreachable.
However, there is some success if ping / Tracert usibg IPV6 to www.Google.com.SG

What is this with you guys?
The problem is beyond 8hrs and not even an acknowledgement of a problem, just lots of passing the buck "to my other colleagues"

=[
18 REPLIES 18
Highlighted
Trusted Contributor

Re: Is parts of your Fibre service down?

Capture.PNG

Capture.PNG

Highlighted
Trusted Contributor

Re: Is parts of your Fibre service down?

Capture2.PNG

Highlighted
Trusted Contributor

Re: Is parts of your Fibre service down?

Testing at 1300H seems like the service has recovered and a IPV4 wan IP has been provided again.
Hmm.
Highlighted
Honored Contributor

Re: Is parts of your Fibre service down?

I had this problem 3 days ago. SH tech said is my router. How can it be my router where all this while it was working perfectly.

Highlighted
Trusted Contributor

Re: Is parts of your Fibre service down?

Who knows. It could very well be.
But their insousciance is disturbing.
Highlighted
Esteemed Commentator

Re: Is parts of your Fibre service down?

Same. Always get intermittent connection every few months.. With 1 or 2 evenings of outage here in Loyang.

Right now on my mobile I get the following error message on chromeSmiley Very HappyNS_PROBE_FINISHED_NXDOMAIN

Please stop giving me the router bull**bleep**. It's definitely an issue with your implementation here and I can't wait for my contract to expire.
Highlighted
Honored Contributor

Re: Is parts of your Fibre service down?

You are so right, Pronewbie. Same here in Sengkang. Maybe SH fibre have periods as well. lol!!!

Highlighted
Trusted Contributor

Re: Is parts of your Fibre service down?

"Intermittent connection" as a description is too general.
But when the router is removed from the equation, troubleshooting can be done properly.
They just need to be more upfront about the problem they have.
*Sigh*
Highlighted
Trusted Contributor

Re: Is parts of your Fibre service down?

Upon checking my router's uptime, I noticed the IPV4 wan IP was disconnected around 0630H while the IPV6 wan IP remained connected for almost 8Hrs which corresponded roughly to my router's own uptime...
What is this?!