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Intermittent Internet Connection keep happen

Valued Contributor

Intermittent Internet Connection keep happen

Hi Starhub,

I was experiencing Intermittent Internet Connection since yesterday.
Trying to call customer service and waiting for 25mins no one answer and still counting.
Please address the issues...it is poor service
4 REPLIES 4
Grand Guru

Re: Intermittent Internet Connection keep happen

Do write your details to the link, for assistance.
http://bit.ly/StarHubQuery

Ask an account related question.

 

Also

Refer to my post, as it seem to be of similar issue,

link;

 

http://community.starhub.com/t5/Internet-General/Intermittent-Internet-Connection/m-p/127040#M2526

 

 

------------------------------------------------

I am not Starub staff &or related to.

 

Valued Contributor

Re: Intermittent Internet Connection keep happen

Thanks, Eric. Probably i will write to IDA complain this issue. Starhub seem take their own sweet time to rectify and ignore their customer. Seriously considering switching service provider after contract end. 

Grand Guru

Re: Intermittent Internet Connection keep happen

Well they are not doing anything.

 

 

New Commentator

Re: Intermittent Internet Connection keep happening

Since Tuesday morning I have been facing the same problem and being kicked out from internet connection while using an app, browsers and during tethering. I can only last 30secs maximum, online. Being a Platinum Club member of Starhub, this matter is a big issue for me as mobile internet is important for my work especially when i'm overseas. Fix this problem immediately or Starhub could foresee more customers pulling out from using its telco. It is truly annoying as i have to leave Singapore tomorrow and this matter has to arise now.