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Intermittent Connection

Senior Commentator

Intermittent Connection

 
4 REPLIES 4
Senior Commentator

Re: Intermittent Connection

I can't even finish typing my initial message as the line got cut off and my post was truncated due to your intermittent connection. See below, you are having a packet drop of 30%. Can you resolve this please! I have written to your helpdesk and I got an auto response that you may take up to 3 days to respond? Kindly look into this asap.

 

C:\Users\>ping -t google.com

Pinging google.com [172.217.15.78] with 32 bytes of data:
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Request timed out.
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=214ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=214ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=214ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Request timed out.
Request timed out.
Request timed out.
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=214ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=214ms TTL=50
Reply from 172.217.15.78: bytes=32 time=218ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=212ms TTL=50
Reply from 172.217.15.78: bytes=32 time=213ms TTL=50
Reply from 172.217.15.78: bytes=32 time=215ms TTL=50

Ping statistics for 172.217.15.78:
Packets: Sent = 76, Received = 68, Lost = 8 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 212ms, Maximum = 218ms, Average = 212ms
Control-C
^C
C:\Users\>ping -t www.channelnewsasia.com

Pinging e13114.b.akamaiedge.net [104.81.135.194] with 32 bytes of data:
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=245ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=248ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=245ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=248ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=245ms TTL=54
Reply from 104.81.135.194: bytes=32 time=245ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=247ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=246ms TTL=54
Reply from 104.81.135.194: bytes=32 time=245ms TTL=54

Ping statistics for 104.81.135.194:
Packets: Sent = 88, Received = 62, Lost = 26 (29% loss),

Community Manager

Re: Intermittent Connection

Hi eiddemis, please send me a private massage with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you

Senior Commentator

Re: Intermittent Connection

Hi Josephine,

 

The connection is stable since this morning. I believed your helpdesk might have done something.

 

It seems that only after I feedback on the issue that the line miraculously stablizes. This have happened to me a few times already.

 

You might probaby need to check with your infrastructure guys to make sure they implement a more robust and reliable network than just doing quick fixes.

 

thanks for your attention to this, I will highlight again if this issue persists.

Community Manager

Re: Intermittent Connection

Thanks for the update, eiddemis! Keep us posted and feel free to reach out should you require any assistance.