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Intermittent Broadband Connection

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New Commentator

Intermittent Broadband Connection

Hello, I'm having trouble with my starhub broadband connection. We are android phone users and we are having intermittent connection issues. I've been subscribed for a month now.

4 REPLIES 4
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Moderator

Re: Intermittent Broadband Connection

Hi @hp1998, sorry to hear about this. Are you only experiencing the intermittent connection on your phones? Please try to reboot both your ONT and router and also your mobile phone to see if the issue persists.

 

~ Carla
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Senior Commentator

Re: Intermittent Broadband Connection

Hi,

I'm having the same intermittent internet disconnected issue since I changed to SmartWifi some two months back.

 

Everyday had a few episodes of connect to Wifi but not internet for several devices, laptops, tablet and iphone.

 

Had tried resetting both ONT and mesh routers but problem still persisted.

 

Regards,

Kenny

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Moderator

Re: Intermittent Broadband Connection

Hi @KennyNg, sorry for the inconvenience caused. Since resetting your ONT and router didn't work, we highly suggest that you reach out to my colleagues on Facebook or Twitter as this needs further technical assistance.

~ Carla
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Senior Commentator

Re: Intermittent Broadband Connection

Hi Carla,

Noted with thanks.