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Incorrect monthly bills and repeated failures to fix it

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Valued Commentator

Incorrect monthly bills and repeated failures to fix it

My 39.90/month bill suddenly jumped to 150.00 under some "MaxInfinity 500Mbps Speedboost" I didnt sign up for.

I have received 3 promises from your billing support agents that I will received a call from them in 48 hours, yet a month has passed with no replies. 

 

Guys, i dont know what you should feel about yourselves not being able to fix a simple billing error in a month and half Smiley Happy

1 REPLY 1
Community Manager

Re: Incorrect monthly bills and repeated failures to fix it

Thanks for contacting us.

 

 

 

As this requires us to refer to your account details, we are unable to assist you here on StarHub Community.

 

 

 

Please direct your query over to Facebook messenger  (

) or Twitter Direct Message (

) so that we can log a case for you and respond to you there. 

 

 

 

 

Thank you! 


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