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Inconsistent Fibre Speed & High Ping.

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Valued Commentator

Inconsistent Fibre Speed & High Ping.

Hello! 

 

I'm wondering if any of you guys are experiencing this after upgrading to Starhub's fibre broadband.

 

I've been getting very inconsistent connection ever since I have upgraded to the 200mbps fibre broadband from my trusty ol' 50mbps non-fibre broadband. It's been running way below as advertised and my ping is much higher than my previous 50mbps plan (from 10ms to 30ms). 

 

So, my experience with Starhub's internet has gone worse ever since I upgraded to their fibre plan. 

 

Any views? 

 

Screen Shot 2014-08-29 at 0.17.16.png

 

Screen Shot 2014-08-29 at 0.17.50.png

 

Screen Shot 2014-08-29 at 0.18.35.png

 

Screen Shot 2014-08-29 at 0.23.30.png

3 REPLIES 3
Hub Master

Re: Inconsistent Fibre Speed & High Ping.

Your bandwidth tests are conducted on wired or wireless connection?

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Valued Commentator

Re: Inconsistent Fibre Speed & High Ping.

Hello! 

 

They are all tested on a wired connection..

Hub Master

Re: Inconsistent Fibre Speed & High Ping.

hmmm. Since that's the case, please drop us your details via http://bit.ly/StarHubQuery and allow the Customer Service Team to look further into your issue.
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