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I subcript to 1 gb plan but getting 512Mbps speed

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Esteemed Commentator

I subcript to 1 gb plan but getting 512Mbps speed

Fed up with your fibre broadband speed second time already still not up to the speed that i subscript. Don't tell me my home router or ont device got issue. I dont think so since i getting ping of 1ms. Its your server outside my house is throttling or slowing my speed to 512Mbps speed plan. I subscript to 1 Gbps plan not 512Mbps speed plan. Please fix it.pd1.JPGpd2.JPGspd.JPG

2 REPLIES 2
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Community Relationship Manager

Re: I subcript to 1 gb plan but getting 512Mbps speed

Hi @Jason1, may I know if this speed test is done over a cabled connection? Do you get this speed frequently? 

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Esteemed Commentator

Re: I subcript to 1 gb plan but getting 512Mbps speed

Yes tested through cabled connection.Tested today still the same. Last time i feedback is international speed now both also can meet the 1gb plan speed. Today tested speed.

Local

Testing Time:0:35 27 Dec 2019
Client IP Address:
Client OS:Windows 10
Client Browser:Chrome
Ping 2 ms
Download 524.29 Mbps
Upload 472.44 Mbps

 

International

http://starhub-international.speedtestcustom.com/result/79cb7ed0-27fd-11ea-af05-e90eb6c55966