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How do I perform a speed test?

SOLVED
Grand Guru

Re: How do I perform a speed test?

Hi  @Pedro Gonalves

 

This is because the link is not correct.

 

Starhub Local Speedtest

 

Starhub International Speedtest

 

As for the International Speedtest, the upload may hang in the ending, as i think is due to, currently Starhub is having fibre broadband connection problem as it breakdown twice within 72 hours, for few hours from 10 pm.

 

Link should not have any illegal character, such as a dot " . " as this result in not going to the correct location.

 

 

------------------------------------------

I am not Starhub staff &or related to.

Valued Commentator

Re: How do I perform a speed test?

Using Chrome but cannot speed test ( http://broadbandspeedtest.starhub.com/speedtestv3.1/)as it shows " 

StarHub Speedtest

 

This text is replaced by the Flash movie.

 
 

 " ??

 

Alumni (Retired)

Re: How do I perform a speed test?

Hi @ Anthony S,

 

Thanks for asking. Are you directly connected via LAN cable to the modem? This will allow you to do the speed test reliably.

 

Alternatively, PM me your StarHub account details, contact number and e-mail and we will be in touch. 

- Amy
Valued Commentator

Re: How do I perform a speed test?

yes on lan , my fujitsu can but lenovo laptop cannot? [removed personal details], Anthony
 

Alumni (Retired)

Re: How do I perform a speed test?

We've removed your personal details as this is a public forum.

 

PM me your account details and I'll take a look.

- Amy
Grand Guru

Re: How do I perform a speed test?

Google Chrome.

 

Go to top right 3 dots, click and >> select Settings.

Next, scroll all the way down and select >> Show advance setting.

Under  Privacy, click on >> Content settings ...

Scroll to  >>  Flash

 

Refer to pictures attached;

 

SHspeed.JPG

 

Under Flash,  select  >>  Manage exceptions ...

 

Next, input the IP Address, (you can do highlight on the IP and copy;

 

SHspped.JPG

 

Once all done, click on >> Done.

 

Speedtest using Google Chrome in normal window mode,

For incongito mode:

Browser using Google incongito mode, and select Setting; > do likewise in incongito window.

 

That's all.

 

 

Senior Commentator

Re: How do I perform a speed test?

Screen Shot 2018-07-07 at 6.32.56 PM.png

 

 

 

Why is my speed so slow? 

Alumni (Retired)

Re: How do I perform a speed test?

Hi misstamchiakgwe

 

Quick check - have you tested the connection using a LAN cable to your laptop/PC to see if the issues recur after a restart of your modem/ONT and router?

 

If this doesn’t help, send me your full name, NRIC/FIN number, contact number and email address via Private Message and I'll arrange for follow up.

 

- Amy