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Horrible, horrible lag spikes

Senior Commentator

Horrible, horrible lag spikes

Please get back to me, Starhub user for many, many years. Re-considering.

 

Horrible lag during gaming, spiking up to 1000ms worth of lag. Persistent lag.

 

DIR-868L. Hardware version A1 Firmware 1.12.

 

Given up on calling. If this forums is worth anything then something will be done. Horrible service.

Everyone's Tags (1)
7 REPLIES
Community Manager

Re: Horrible, horrible lag spikes

Hi mrdp

 

Have you tried a direct connection with your laptop/computer after restarting your modem/ONT and router separately to refresh network connection?

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.

 

- Amy
Senior Commentator

Re: Horrible, horrible lag spikes

I have sent you thanks, and yes restarted, no difference. This has been a longstanding issue and I only realised the existence of this forum till recently.

 

Thank you.

New Commentator

Re: Horrible, horrible lag spikes


@Amy_Law wrote:

Hi mrdp

 

Have you tried a direct connection with your laptop/computer after restarting your modem/ONT and router separately to refresh network connection?

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.

 


Hi, I am having an exactly same problem. Could you possibly assist me too?

Highlighted
Community Manager

Re: Horrible, horrible lag spikes

Good day @hellcatryo

 

If you're experiencing poor connection to your broadband service and if restarting your modem/ONT and router does not help, please provide me your full name,NRIC,contact number and email address via Private Message so that I can assist you better.

Senior Commentator

Re: Horrible, horrible lag spikes

Hi I have sent my details to @Amy_Law , not a single reply the past week.

 

Thanks for the prompt customer service.

Community Manager

Re: Horrible, horrible lag spikes

Hi mrdp

 
Do provide us the details requested via Private Message so that we can assist you better.
New Commentator

Re: Horrible, horrible lag spikes

I am also experiencing this and did exactly as mentioned but it is still laggy and sometimes we have no connection.