I will be changing my house and the relocation really comes as a shock to me. Even if I terminate the cost would be cheaper. Is there a way to reduce the cost of relocation in any way?
The relocation charge is $120 inclusive gst 7% as in 1 fee.
This consist of both NetLink Trust and Starhub installation and activation charges.
NetLink Trust staff may no need to be present inside your premise as their work is in their store-room in your location or block.
The ISP will have to be present in your premise to ensure the activation of the ONT is sucessful.
Hence you have to arrange for the appointment.
You can request here for assistance.
If your contract has completed 21 months then you can recontract as there would not be any relocation fees.
Many would be confused as the charges list are based on individual &or additional services.
i am not starhub staff.
Yes, i was also shock that they want to charge me a relocation fee. For more than 10yrs been loyal, and the customer service just easily said ok terminate and pay 36$. So disappointed.