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High Latency in World of Warcraft

Trusted Commentator

Re: High Latency in World of Warcraft

I just sent a direct email to Johan Buse, Head of Consumer. I assume this will be passed to Ching Siew Loong who is head of networking.

 

Hopefully this gets something moving.

Community Manager

Re: High Latency in World of Warcraft

Hi khay, please PM us the subscriber name, registered Hub ID / email address, service address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

Community Manager

Re: High Latency in World of Warcraft

Hi sharkymt

 

I've responded to your PM.

 

My apologies on the inconvenience caused.

 

- Jackson
Honored Commentator

Re: High Latency in World of Warcraft

Same issues today again...

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 3648 | 3648 | 0 | 2 | 193 | 0 |
| 2.224.164.222.starhub.net.sg - 1 | 3551 | 3526 | 1 | 5 | 226 | 2 |
| 183.90.44.61 - 1 | 3549 | 3524 | 1 | 4 | 227 | 2 |
| 183.90.44.229 - 1 | 3578 | 3560 | 1 | 5 | 226 | 2 |
| unknown.telstraglobal.net - 2 | 3498 | 3460 | 2 | 6 | 240 | 4 |
| i-93.sgpl-core02.telstraglobal.net - 1 | 3562 | 3540 | 2 | 7 | 237 | 4 |
| 202.84.140.37 - 1 | 3525 | 3494 | 49 | 55 | 269 | 50 |
| 202.84.140.34 - 1 | 3511 | 3476 | 89 | 94 | 290 | 91 |
| i-0-0-0-1.sydo10.bi.telstraglobal.net - 1 | 3522 | 3490 | 89 | 94 | 324 | 90 |
| unknown.telstraglobal.net - 1 | 3526 | 3495 | 94 | 98 | 307 | 95 |
| 137.221.85.35 - 1 | 3518 | 3485 | 90 | 97 | 314 | 109 |
| et-0-0-1-pe01-eqsy4.as57976.net - 4 | 3165 | 3044 | 140 | 147 | 348 | 144 |
| 137.221.66.145 - 4 | 3192 | 3076 | 140 | 145 | 337 | 144 |
| 103.4.115.248 - 4 | 3167 | 3045 | 140 | 144 | 349 | 144 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Community Manager

Re: High Latency in World of Warcraft

Hi Polygon, please restart the equipment and try again.

 

Should the issue persist, do provide us with the Registered Name, Hub ID/email address, Service Address and mobile number to check via https://bit.ly/2S5w5qq  



========================================
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Valued Contributor

Re: High Latency in World of Warcraft

They won't do anything. 

 

It's happening with all ISP's that have that new cable deal with Telstra. MyRepublic/M1/StarHub/SingTel. 

 

All of the above ISP's are almost doubling the latency we used to have. From SG to Aus we used to be able to get anywhere from 80-90ms. Currently I sit at 170-180 since their new cable. 

 

Same answer every time "our engineer's don't see a proble" or "You are already on the best route to host isp". 

 

Have sent in multiple WinMTR's and Trace Routes as well, still nothing. 

Community Manager

Re: High Latency in World of Warcraft

Hi RaphaelB

 

I understand you're also facing issues with this game. Please send us your registered name, contact number, affected service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you. 

 

- Amy
Trusted Commentator

Re: High Latency in World of Warcraft

I gave up today. I bought a sub to Nord VPN and now have a ping of 93....No
lag no disconnects. Sadly I doubt Starhub will pay the cost of having to
get the service just to make their service work....
Honored Commentator

Re: High Latency in World of Warcraft

obviously not a equipment issue...
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 419 | 419 | 0 | 0 | 3 | 0 |
| 2.224.164.222.starhub.net.sg - 0 | 419 | 419 | 1 | 7 | 227 | 2 |
| 183.90.44.61 - 0 | 420 | 420 | 1 | 2 | 7 | 2 |
| 183.90.44.229 - 0 | 419 | 419 | 1 | 2 | 15 | 2 |
| unknown.telstraglobal.net - 0 | 420 | 420 | 2 | 4 | 81 | 2 |
| i-93.sgpl-core02.telstraglobal.net - 0 | 419 | 419 | 2 | 3 | 7 | 4 |
| 202.84.140.37 - 0 | 419 | 419 | 49 | 51 | 58 | 50 |
| 202.84.140.34 - 0 | 419 | 419 | 89 | 91 | 94 | 93 |
| i-0-0-0-1.sydo10.bi.telstraglobal.net - 0 | 419 | 419 | 89 | 90 | 121 | 90 |
| unknown.telstraglobal.net - 0 | 419 | 419 | 94 | 95 | 116 | 95 |
| 137.221.85.35 - 0 | 419 | 419 | 90 | 95 | 211 | 91 |
| et-0-0-1-pe01-eqsy4.as57976.net - 5 | 353 | 336 | 140 | 146 | 207 | 144 |
| 137.221.66.145 - 4 | 364 | 350 | 141 | 143 | 153 | 144 |
| 103.4.115.248 - 6 | 347 | 329 | 141 | 143 | 153 | 144 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Honored Commentator

Re: High Latency in World of Warcraft

Still the same peering issue this morning... 

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 327 | 327 | 0 | 0 | 1 | 0 |
| 2.224.164.222.starhub.net.sg - 0 | 327 | 327 | 1 | 8 | 263 | 2 |
| 183.90.44.61 - 0 | 327 | 327 | 1 | 1 | 4 | 2 |
| 183.90.44.229 - 0 | 327 | 327 | 1 | 2 | 20 | 2 |
| unknown.telstraglobal.net - 0 | 327 | 327 | 2 | 3 | 90 | 3 |
| i-93.sgpl-core02.telstraglobal.net - 0 | 327 | 327 | 2 | 3 | 7 | 4 |
| 202.84.140.37 - 0 | 327 | 327 | 49 | 51 | 57 | 51 |
| 202.84.140.34 - 0 | 327 | 327 | 89 | 91 | 98 | 90 |
| i-0-0-0-1.sydo10.bi.telstraglobal.net - 0 | 327 | 327 | 89 | 90 | 131 | 91 |
| unknown.telstraglobal.net - 0 | 327 | 327 | 94 | 95 | 118 | 95 |
| 137.221.85.35 - 0 | 327 | 327 | 90 | 93 | 149 | 92 |
| et-0-0-1-pe01-eqsy4.as57976.net - 4 | 284 | 273 | 94 | 143 | 205 | 144 |
| 137.221.66.145 - 8 | 256 | 238 | 91 | 140 | 147 | 143 |
| 103.4.115.248 - 12 | 224 | 198 | 95 | 141 | 147 | 143 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider