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High Latency in World of Warcraft

Administrator

Re: High Latency in World of Warcraft

Hi Elmz87, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.

Honored Commentator

Re: High Latency in World of Warcraft

Seems like the weekend issues coming back again... getting packet losses even on starhub end this time though..

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 488 | 488 | 0 | 8 | 243 | 0 |
| 2.224.164.222.starhub.net.sg - 2 | 453 | 444 | 1 | 8 | 185 | 2 |
| 183.90.44.117 - 4 | 433 | 419 | 1 | 6 | 149 | 1 |
| 183.90.44.237 - 2 | 457 | 449 | 1 | 8 | 156 | 2 |
| unknown.telstraglobal.net - 5 | 421 | 404 | 2 | 8 | 138 | 3 |
| i-93.sgpl-core02.telstraglobal.net - 4 | 429 | 414 | 2 | 8 | 152 | 3 |
| i-25250.hkth-core02.telstraglobal.net - 3 | 437 | 424 | 32 | 40 | 174 | 33 |
| i-10352.sydo-core03.telstraglobal.net - 3 | 445 | 434 | 150 | 158 | 302 | 151 |
| i-0-0-0-0.sydo10.bi.telstraglobal.net - 4 | 425 | 409 | 146 | 153 | 277 | 146 |
| unknown.telstraglobal.net - 6 | 397 | 374 | 150 | 158 | 288 | 152 |
| 137.221.85.35 - 4 | 425 | 409 | 147 | 157 | 312 | 147 |
| et-0-0-0-pe02-eqsy4.as57976.net - 4 | 433 | 419 | 171 | 181 | 330 | 172 |
| 103.4.115.248 - 5 | 417 | 399 | 171 | 179 | 320 | 172 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Trusted Commentator

Re: High Latency in World of Warcraft

Broken again as of this evening.

 

Massive lag spikes. Game completely unplayable. Router and modem rebooted. No effect.

Community Manager

Re: High Latency in World of Warcraft

Hi sharkymt

 

I see your PM and will reply to you there.

 

- Amy
Trusted Commentator

Re: High Latency in World of Warcraft

I cant see where to access my PMs. I tried to DM you but it says "one of these people has DM disabled"...

Here is my response to what you asked (Read via the email notification that is sent when someone PMs you)

 

Yes I have. I am normally hardlined in. Its way faster than Wifi. However the issue is present with both Wifi and Direct.

 
I have had this issue before in Jan and it was NOT unique to me alone. Go check the wow forums. Loads of people posted there last night. This is a *STARHUB* problem. Im so tired of Starhub support telling me to direct line into my modem. This might work for people who dont understand IT and show that you are trying to fix something but Im an IT developer by trade so I know that this has NOTHING to do with my setup. I really wish you people would stop pretending like it does. Maybe then we can get to the source of the problem without spending all the time going back and forth with people who do not understand basic networking like I had to in January.
 
 
You cant tell me that all these people, likely in different parts of SG are having the same problem with their own setup.....
Community Manager

Re: High Latency in World of Warcraft

Hi sharkymt

 

Thank you for your detailed response and I apologize for the inconvenience caused. 

 

May I understand if your connection has since recovered? If not, do allow us to assist you via pm.

 

To PM us, simply click on the words bracketed by the arrows here > via Private Message < to do so. Smiley Happy 

 

- Jackson
Valued Commentator

Re: High Latency in World of Warcraft

Hi. Singaporean ping has been really unstable lately (all my other singaporean friends have been undergoing this issue as well, regardless of ISP).  Whether this is an issue on Blizzard side or the ISP, I really don’t know, it’s just been frustrating to have to sit out and not do a lot of my weekly content cos of the unreliable ping. Here’s my WinMTR from earlier with lots of lag spikes

WinMTR statistics
Host%SentRecvBestAvrgWrstLast
testwifi.here11012100914622
2.224.164.222.starhub.net.sg11019101827535
183.90.44.11711015101327714
183.90.44.237110191018281204
unknown.telstraglobal.net010231023391046
i-93.sgpl-core02.telstraglobal.net110121009394413
i-15350.pthp-core02.telstraglobal.net110191018515713253
i-10353.sydo-core03.telstraglobal.net010231023919718793
i-0-0-0-1.sydo10.bi.telstraglobal.net110151013909617992
unknown.telstraglobal.net1101110089510117697
137.221.85.351101610149510423999
et-0-0-1-pe01-eqsy4.as57976.net2960944142149293143
137.221.66.1453932909142147282143
103.4.115.2483936914142146196142

 

Community Manager

Re: High Latency in World of Warcraft

Hi jotaro

 

Have you tested the connection using a LAN cable to your laptop/PC at www.starhub.com/personal/support/device-trouble-shooting/broadband/perform-speed-test.html to see if the issues recur after a restart of your modem/ONT and router?

 

Let me know with your registered name, contact number, service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here via Private Message < and I'll arrange for assistance. 

 

- Amy
Trusted Commentator

Re: High Latency in World of Warcraft

Why is no one answering my private messages. You guys asked me to send them. I habe but then get no reply.

 

Last nught I worked out that you have probably provided me with a faulty router as the hardline ports are capped at 100mbps (1 and 2) and 10mbps (3 and 4).

 

This is even after doing a full factory reset on the router.

 

Further the ingame lag was still present at 3am as I was running my tests.

Respected Commentator

Re: High Latency in World of Warcraft

I am also playing Oceanic - Barthilas realm. I used to get around 90-98ms but now is like 150-160ms which is pretty bad. My friend who uses different ISP is not having the same issue. So, I don't think it is the problem from game server.

 

I've posted the same questions few months back then, but it magically works again after I posted. Since the lag spike is very consistent now, we cannot even do things in game at all...

 

If this is not gonna fixed, I have no choice but to switch to another ISP even before my contact is ended as the reason I apply for fibre broadband is to play World of Warcraft mostly. I am paying $39.99 for 1Gpbs to suffer all these? 

 

Don't ask back stupid questions as you can just download and play trial on World of Warcraft until level 20 for latency test.

 

Hope it will be fixed asap Smiley Happy