StarHub Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

High Latency in World of Warcraft

Valued Commentator

High Latency in World of Warcraft

Click to expand.
High Latency in World of Warcraft

Hi Starhub,

 

Recently these past few days most players I know using Starhub as their ISP (including me) have been experiencing unreasonably high latency while playing (ranges from 6k-10k ms type of lag). We've posted on the World of Warcraft forums to see if they could diagnose the issue but to not much success. Attached here is the original forum link https://us.forums.blizzard.com/en/wow/t/oceanic-1-8k-latency-spike-isp-starhub-cable-vision-singapor...

 

Every other Internet function seems to be working fine (other online games, surfing the net, etc. all still smooth), however it is only when in World of Warcraft we seem to be encountering an issue. Is there something you could look into regarding the issue? Only Starhub users seem to be encountering the issue as other players using other ISPs seem to be fine. Will link my winMTR test below for further evidence to look into

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
testwifi.here - 067967928795
2.224.164.222.starhub.net.sg - 0679679413708
183.90.44.117 - 167166951310720
183.90.44.237 - 06796794148421
unknown.telstraglobal. net - 067967951511814
i-93.sgpl-core02.telstraglobal. net - 06796796158511
i-15250.hkth-core02.telstraglobal. net - 0679679445415360
i-10352.sydo-core03.telstraglobal. net - 0679679154162276166
i-0-0-0-14.sydo10.telstraglobal. net - 0679679157166286175
unknown.telstraglobal. net - 0679679158168294166
137.221.85.35 - 0679679158170300168
et-0-0-1-pe01-eqsy4.as57976. net - 20385311175187361189
137.221.66.145 - 27330243176185265181
103.4.115.248 - 26334248176185264182
____________________________________________________________________________________

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider\

 

Hope we can get a reply soon. 

 

Thank you. 

36 REPLIES 36
New Commentator

Re: High Latency in World of Warcraft

I am having the same issue
Valued Commentator

Re: High Latency in World of Warcraft

Having same issue here!

Please fix it Starhub team.

 

I am considering to change to other ISP if this happens every year or half yearly.

 

It is very annoying

Honored Commentator

Re: High Latency in World of Warcraft

Have been having the same problem here since Saturday as well..

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 544 | 544 | 0 | 3 | 121 | 0 |
| 2.224.164.222.starhub.net.sg - 2 | 513 | 505 | 1 | 5 | 117 | 1 |
| 183.90.44.61 - 6 | 449 | 425 | 1 | 5 | 168 | 2 |
| 183.90.44.229 - 2 | 519 | 513 | 1 | 6 | 127 | 3 |
| unknown.telstraglobal.net - 2 | 503 | 493 | 2 | 7 | 104 | 3 |
| i-91.sgcn-core01.telstraglobal.net - 5 | 470 | 451 | 2 | 9 | 169 | 66 |
| i-15251.hkth-core02.telstraglobal.net - 2 | 506 | 496 | 32 | 39 | 195 | 75 |
| 202.84.138.42 - 5 | 461 | 440 | 145 | 151 | 307 | 146 |
| i-0-0-0-14.sydo10.telstraglobal.net - 5 | 469 | 450 | 145 | 152 | 306 | 146 |
| unknown.telstraglobal.net - 5 | 461 | 440 | 146 | 153 | 300 | 146 |
| 137.221.85.35 - 4 | 481 | 465 | 147 | 158 | 312 | 150 |
| et-0-0-0-pe02-eqsy4.as57976.net - 28 | 260 | 189 | 168 | 176 | 337 | 168 |
| 103.4.115.248 - 23 | 284 | 219 | 167 | 174 | 300 | 168 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Trusted Commentator

Re: High Latency in World of Warcraft

Im having the same issue. I have raised a CS ticket which is being bounced back and forth.

 

It this isnt resolved shortly or if we dont get some form of senior engineer input I will be taking this direct to your CXOs:

 

 

[Redacted]

 

Really tired that in order to get some form of service from this company you need to go all the way to the top before someone listens. Had an issue changing to new contract on my new address 3 weeks ago. Couldnt get someone in store to sort the probnlem. Emailed Johan and its sorted in 12 hours.

 

Seems this is the only way people actually do their jobs. 

Honored Commentator

Re: High Latency in World of Warcraft

looks like somehow it worked.. seems to be fixed now

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 95 | 95 | 0 | 0 | 0 | 0 |
| 2.224.164.222.starhub.net.sg - 0 | 95 | 95 | 1 | 1 | 12 | 2 |
| 183.90.44.61 - 0 | 95 | 95 | 1 | 1 | 3 | 2 |
| 183.90.44.229 - 0 | 95 | 95 | 1 | 2 | 7 | 2 |
| unknown.telstraglobal.net - 0 | 95 | 95 | 2 | 2 | 4 | 2 |
| i-91.sgcn-core01.telstraglobal.net - 0 | 95 | 95 | 2 | 3 | 5 | 3 |
| i-15251.hkth-core02.telstraglobal.net - 0 | 95 | 95 | 32 | 33 | 35 | 35 |
| 202.84.138.42 - 0 | 95 | 95 | 145 | 146 | 148 | 146 |
| i-0-0-0-14.sydo10.telstraglobal.net - 0 | 95 | 95 | 145 | 145 | 147 | 146 |
| unknown.telstraglobal.net - 0 | 95 | 95 | 146 | 147 | 158 | 147 |
| 137.221.85.35 - 0 | 95 | 95 | 148 | 151 | 228 | 148 |
| et-0-0-0-pe02-eqsy4.as57976.net - 0 | 95 | 95 | 167 | 170 | 227 | 168 |
| 103.4.115.248 - 0 | 95 | 95 | 167 | 168 | 169 | 168 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Community Manager

Re: High Latency in World of Warcraft

Hi all, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for follow up and assistance. 

Honored Commentator

Re: High Latency in World of Warcraft


@Lyn L wrote:

Hi all, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for follow up and assistance. 


its fixed already.. prob someone rebooted a switch or something

Highlighted
Valued Commentator

Re: High Latency in World of Warcraft

How can this be prevented? We can’t have this like every 6 months? Many of my friends have since switched to MR caused of this issue.
Please find the root problem. Thanks!
Administrator

Re: High Latency in World of Warcraft

Hi Polygon, we're glad that your issue has been resolved. Should you require further assistance, let us know. Thank you.