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High Latency (~600ms) on Diablo3, connecting to the US

Honored Contributor

High Latency (~600ms) on Diablo3, connecting to the US

as the topic suggests I've been facing latency issues for the past few days when playing D3.  I usually get around 168-210ms however its been constantly at >500ms now making the game almost unplayable.

 

Pathpings and tracerts done to Blizzard servers in the US shows that the hop from Starhub out to telia.net increases from <5ms to a whopping 300- >500ms of latency.  I've checked with M1, Myrepublic, Singtel users and they have no problems - they are all running at ~200ms of latency which is the normal expected performance. 

 

what seems to be the problem? can you fix routing please??  here are the pathping and tracerts details to blizzard....  (note: x.x.x.x have been amended by me)

 

--------------------------------------------------

C:\>pathping 12.129.209.68

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 PROTOTYPE [x.x.x.x]
1 router.asus.com [192.168.1.1]
2 x.x.x.x
3 an-ts-br05.starhub.net.sg [183.90.44.33]
4 six2-uts-int04.starhub.net.sg [183.90.44.26]
5 203.117.34.13
6 203.117.34.202
7 203.117.34.230
8 las-b3-link.telia.net [213.248.72.205]
9 las-bb1-link.telia.net [213.155.131.82]
10 att-ic-153025-las-bb1.c.telia.net [80.239.193.214]
11 cr2.la2ca.ip.att.net [12.122.129.98]
12 12.123.132.209
13 12-122-254-226.attens.net [12.122.254.226]
14 206.16.68.42
15 paxonix-placeholder.lax1.attens.net [12.129.248.118]
16 12.129.209.68

Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 PROTOTYPE [192.168.1.217]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.1.1]
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% 182.55.228.130
0/ 100 = 0% |
3 3ms 0/ 100 = 0% 0/ 100 = 0% an-ts-br05.starhub.net.sg [183.90.44.33]
0/ 100 = 0% |
4 2ms 0/ 100 = 0% 0/ 100 = 0% six2-uts-int04.starhub.net.sg [183.90.44.26]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 203.117.34.13
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 203.117.34.202
0/ 100 = 0% |
7 4ms 0/ 100 = 0% 0/ 100 = 0% 203.117.34.230
0/ 100 = 0% |
8 345ms 0/ 100 = 0% 0/ 100 = 0% las-b3-link.telia.net [213.248.72.205]
0/ 100 = 0% |
9 429ms 0/ 100 = 0% 0/ 100 = 0% las-bb1-link.telia.net [213.155.131.82]
0/ 100 = 0% |
10 571ms 0/ 100 = 0% 0/ 100 = 0% att-ic-153025-las-bb1.c.telia.net [80.239.193.214]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% cr2.la2ca.ip.att.net [12.122.129.98]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 12.123.132.209
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% 12-122-254-226.attens.net [12.122.254.226]
0/ 100 = 0% |
14 --- 100/ 100 =100% 100/ 100 =100% 206.16.68.42
0/ 100 = 0% |
15 --- 100/ 100 =100% 100/ 100 =100% paxonix-placeholder.lax1.attens.net [12.129.248.118]
0/ 100 = 0% |
16 556ms 0/ 100 = 0% 0/ 100 = 0% 12.129.209.68

Trace complete.

C:\Windows\System32>tracert 12.129.209.68

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 4 ms 4 ms 4 ms 182.55.228.130
3 3 ms 3 ms 3 ms an-ts-br05.starhub.net.sg [183.90.44.33]
4 3 ms 3 ms 3 ms six2-uts-int04.starhub.net.sg [183.90.44.26]
5 4 ms 4 ms 4 ms 203.117.34.13
6 4 ms 4 ms 4 ms 203.117.34.202
7 4 ms 5 ms 4 ms 203.117.34.230
8 168 ms 168 ms 168 ms las-b3-link.telia.net [213.248.72.205]
9 168 ms 168 ms 168 ms las-bb1-link.telia.net [213.155.131.82]
10 586 ms 567 ms 565 ms att-ic-153025-las-bb1.c.telia.net [80.239.193.21
4]
11 577 ms 576 ms 579 ms cr2.la2ca.ip.att.net [12.122.129.98]
12 763 ms 575 ms 570 ms 12.123.132.209
13 539 ms 536 ms 536 ms 12-122-254-226.attens.net [12.122.254.226]
14 563 ms 558 ms 564 ms 206.16.68.42
15 566 ms 564 ms 556 ms paxonix-placeholder.lax1.attens.net [12.129.248.
118]
16 532 ms 535 ms 542 ms 12.129.209.68

Trace complete.

 ----------------------------------------------------

 

 

9 REPLIES 9
Honored Contributor

Re: High Latency (~600ms) on Diablo3, connecting to the US

there you go, I'm not the only person facing issues -

 

http://us.battle.net/d3/en/forum/topic/13204080475

 

please can you take a look ASAP!!!!!!

 

I called your helpdesk and as usual, asked to wait for a call back of which I'm pretty sure I will not receive one. 

Trusted Commentator

Re: High Latency (~600ms) on Diablo3, connecting to the US

Same problem here, the problem started yesterday and it's getting increasingly frustrating. 

 

I've also been having problems connecting to twitch.tv and all these problems started alongside each other. 

 

Please look into it Starhub.

New Commentator

Re: High Latency (~600ms) on Diablo3, connecting to the US

Same Issue Here, also started around evening yesterday 

Valued Commentator

Re: High Latency (~600ms) on Diablo3, connecting to the US

Same here bro at 12am there was a High Latency ... hope the fixed it

New Commentator

Re: High Latency (~600ms) on Diablo3, connecting to the US

I am also having the same problem. Please look into this.
Honored Contributor

Re: High Latency (~600ms) on Diablo3, connecting to the US

same here, started around yesterday evening onwards till now, still keep lagging in server

New Commentator

Re: High Latency (~600ms) on Diablo3, connecting to the US

is telia starhub international connection?

Valued Commentator

Re: High Latency (~600ms) on Diablo3, connecting to the US

It's not just diablo 3 guys, I'm playing dawngate with their server in the us. And I recieved really high pings too like 600+, it's unplayable. I hope starhub solved this issue soon, it's not affecting just gamers, a check with speedtest or pingtest shows just how bad connection to the US is at the moment.

 

[URL=http://www.speedtest.net/my-result/3579390218][IMG]http://www.speedtest.net/result/3579390218.png[/I...

 

[URL=http://www.speedtest.net/my-result/3579394083][IMG]http://www.speedtest.net/result/3579394083.png[/I...

 

[URL=http://www.speedtest.net/my-result/3579396837][IMG]http://www.speedtest.net/result/3579396837.png[/I...

 

 

Hub Master

Re: High Latency (~600ms) on Diablo3, connecting to the US

Hi all

Feel free to leave your details over at http://bit.ly/StarHubQuery to allow our Customer Service Team to assist you further.
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