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Hidden charges for Fibre Broadband new sign ups?

New Commentator

Hidden charges for Fibre Broadband new sign ups?

I am thinking of signing up for a new Starhub Fibre Broadband 1Gbps line. But I am so put off and confused after calling the customer service hotline and each time someone tells me something different. The Terms and Conditions on the website are also confusing. I just want to know what are the hidden charges for a new Fibre 1Gbps sign up.

 

- Service installation charge? (Website says free?)

- Installation fee $90? (T&Cs say this is per computer connection. What is that?)

- Installation of 3rd party device $53.50??

- Delivery fee $12.84 (is this compulsory?)

- Service Activation fee $56.71?

- Disconnection fee $32.10 if I terminate after 2 years

- Registration fee??

- ?????

 

1 REPLY 1
Community Manager

Re: Hidden charges for Fibre Broadband new sign ups?

Hi leeminhui, please PM us the subscriber name, service address and mobile number by clicking >> HERE, we’ll arrange for sales call back.