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Getting under delivered speed for 3 months

Valued Contributor

Getting under delivered speed for 3 months

Hi all

As I have already recontracted to 1Gbps Dual Broadband from MaxInifinity 300Mbps around April period. I have already stuck with speed of 400/500 for 3 months already.

I have contacted the Starhub Tech Support several times and got different answers
1st: Your router / device could not reach 1Gbps 
I have bring my router and laptop to my friends place and it is able to reach 900+Mbps - M1 1Gbps Plan.

2nd: Will check with back-end engineer  
Replied that the issue is with OpenNet and have log a case. However, have checked with OpenNet hotline, no case is logged. 


Could somebody enlighten me on this?

Peter

Dual Broadband 1Gbps + 100Mbps | ASUS RT-AC68U | Mix of CAT6 UTP and CAT7 S/FTP

Nucleus Connect HG8204H ONT + D-Link DCM-712 Cable Modem

Give likes to reward people for their post | Mark thread solved if the solution works | Please do not send me an e-mail regarding technical questions | I am not an StarHub employee

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