Yes, I'm having exactly the same problem! I have contacted the helpdesk but am not at all confident that they will completely fix this issue .
Whenever I see new complaitant in this forum about this issue, my confience level for resolution of this issue by Starhub is going down faster than light's travelling speed. I know their resolution pattern very well now.
- Do the speed test.
- Contact DLink.
- Do the ping test.
- Our technitian did not found any issue.
- Our engineering team did not found any problem.
- Signal from our network going to your Voice Enabled Optical Network Terminal (VEONT) Nucleus Connect device is within specification (I have reached to this level currently)
- Change your hardware
There is not complaint resolution mechanism where you can elevate your problem and convince them that there is real problem being faced by you. May be the The Consumers Association of Singapore (CASE) is only available tool to deal with it.
Hi KHP ,
Perhaps you are right , All of us should visit The Consumers Association of Singapore (CASE) .
I will update here again on Sat 25/3/17. Why the hell am i still hoping they will resolve my issue
" roll my eyes ".................................
Yes, the Starhub technitian himself recorded this disconnection. Still there standard reply is everything is withing specification at their end.
In my case they have passed the buck to DLink. Infact, there technitians themselves confirmed that no issue with DLink router. However for the sake of exhausting all avenues, I am going ahead with DLink call back. Afterwards, problem still persists then Starhub has to take the crown and will have no one else to blame.
Tried to reach Starhub as my broadband is slow almost an hour...
Not sure what is going on. My network was working fine before 8pm.... download speed >300mbps.. it suddenly dropped & i cant even watch video fr fb...