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Fibre broadband not working

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Valued Commentator

Fibre broadband not working

My home 1Gbps fibre connection has been down since last night when I was trying to connect to my home wifi. Tried restarting my modem and router but even as of now (morning 630am), it still shows on my phone "no internet connection" when I go to my wifi settings. There's been no outage report that I could find on Starhub's official channels?

3 REPLIES 3
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Alumni (Retired)

Re: Fibre broadband not working

Hi user12345, are you still facing the issue? When you restart your modem/router, did you switch it off from the main power outlet for about 5 - 10 mins? - Han

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Valued Commentator

Re: Fibre broadband not working

Hi thanks for leaving a reply! I didn't do both together; tried switching off and on the power last night, and this morning I restarted the modem & router but I didn't wait 5-10 mins. It didn't work but now at night, it's working again!

πŸ€·β€β™€οΈ

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Alumni (Retired)

Re: Fibre broadband not working

Glad to hear your issue has resolved itself. Let me know if you have any further queries. 

 

- Amy