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Fibre broadband keep dropping

Esteemed Commentator

Fibre broadband keep dropping

Sengkang area, PostalSmiley Frustrated 543309

both lan/wifi connection are very bad, keep dropping since 4PM today.

8 REPLIES 8
Community Manager

Re: Fibre broadband keep dropping

Hi Oliver8183, please leave us your account details over at http://bit.ly/StarHubQuery via ask an account related query link. Thank you

If my post answers your question, please click on the "Accept as Solution" button!
Esteemed Commentator

Re: Fibre broadband keep dropping

the traceroute result shows all packets were lost while passing thru 182.55.228.130

Veteran

Re: Fibre broadband keep dropping


@Oliver8183 wrote:

the traceroute result shows all packets were lost while passing thru 182.55.228.130


Can you post your traceroute results here?

 

Esteemed Commentator

Re: Fibre broadband keep dropping

Sure, if tonight the problem persists, I will post again, currently in office cannot do it.

Esteemed Commentator

Re: Fibre broadband keep dropping

all good now. nothing to post.
Community Manager

Re: Fibre broadband keep dropping

You may monitor your connection in the meantime and let us know if you face this issue again.

If my post answers your question, please click on the "Accept as Solution" button!
Esteemed Commentator

Re: Fibre broadband keep dropping

Sure, thank you so much, Jere_Lim.

Community Manager

Re: Fibre broadband keep dropping

No problem. Glad to help!

If my post answers your question, please click on the "Accept as Solution" button!