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Fibre broadband - No internet connection

Senior Commentator

Fibre broadband - No internet connection

 
4 REPLIES 4
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Alumni (Retired)

Re: Fibre broadband - No internet connection

Hi jchew,

 

Have you tried rebooting the devices? Switch it off from the main power socket for about 5 - 10 minutes before turning it on. Let me know how it went. - Han

Senior Commentator

Re: Fibre broadband - No internet connection

Hi Han,

 

I can connect to the internet now after following your method. But it only works for Samsung Hp, as for iPhone it require me to complete security check to access the network. 

 

Pls see the attached photo. 20181020_060827.jpg

 

Senior Commentator

Re: Fibre broadband - No internet connection

Hi Han,

 

Even though my Samsung hp can connect to the internet but it is very slow. As for iPhone totally cannot access wifi due to security check.

 

[removed for privacy]

 

Need help....Thanks. 

Community Manager

Re: Fibre broadband - No internet connection

Hi jchew

 

I've removed your details as this is a public forum.

 

Do try out some of the troubleshooting steps at www.starhub.com/personal/how-to/how-to-improve-your-home-fibre-broadband-wifi.html?icid=int-31B-Star... to see if this works for you.

 

If this doesn't work, please reply with your registered name, service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we can check on this for you. 

 

- Amy