Have you tried rebooting the devices? Switch it off from the main power socket for about 5 - 10 minutes before turning it on. Let me know how it went. - Han
I can connect to the internet now after following your method. But it only works for Samsung Hp, as for iPhone it require me to complete security check to access the network.
Pls see the attached photo.
Even though my Samsung hp can connect to the internet but it is very slow. As for iPhone totally cannot access wifi due to security check.
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I've removed your details as this is a public forum.
Do try out some of the troubleshooting steps at www.starhub.com/personal/how-to/how-to-improve-your-home-fibre-broadband-wifi.html?icid=int-31B-Star... to see if this works for you.
If this doesn't work, please reply with your registered name, service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we can check on this for you.