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Fibre Home broadband intermittent connection drop

Valued Commentator

Fibre Home broadband intermittent connection drop

 Hi. I believe this problem started mid Oct. 

 

I first noticed every 10 mins or so, the internet connection drops while surfing. I would then disconnect the wireless access and reconnect back and the issue will be resolved, until some 10 mins later.

 

I have also noticed this problem on another laptop.

 

I have rebooted the ONT and the wireless AP but this does not solve the problem. Can someone help me?

7 REPLIES 7
Grand Guru

Re: Fibre Home broadband intermittent connection drop

Hi,

 

There are some options to try out.

 

**Connect computer to ONT directly via lan cable.

Monitor to see if connection is stable or not.

If stable then there is possible Router is having problem.

If not stable contact Starhub, next option.

 

Call 1633 direct to Broadband tech support line 24/7, not cs.

Inform the staff on your connection issue.

They can check your connection at their backend.

If not do request to refresh your IP and follow their procedure.

Contact when the problem exist so they can confirm.

 

++Do note that wireless issue is due to router.

There may have to update the latest router firmware, if any.

 

Restart both ONT & Router connected to.

As this Router serve as a gateway and primary routing functions.

 

 

I am not starhub staff.

Alumni (Retired)

Re: Fibre Home broadband intermittent connection drop

Hi @charlesming, if the above doesn't help, please PM me the subscriber's name, NRIC/FIN, mobile and email for further assistance. Thank you. 

Senior Commentator

Re: Fibre Home broadband intermittent connection drop

Dear Diane,

 

I have similar problem since Oct 2017 with intermittent connection. The PON light is off and keep on resetting itself. I have changed to a new Dlink 880L router but problem persist.

 

Please help.

 

Regards,

KIn San. 

Alumni (Retired)

Re: Fibre Home broadband intermittent connection drop

Hi Kin San, can you PM me with your details so I'm able to help? I've edited them from your public post as they contained your private information.

- Sal
Senior Commentator

Re: Fibre Home broadband intermittent connection drop

Dear Salehuddin

Since Oct/Nov, my fibre modem suffered intermitent drop off for
5-10mins, each night may happened several time. I took the advice from
Strahub, update the router firmware, resetting both router and and modem
but to no avail.


I even bought a new router Dlink 880L but the problem persisted. This
time I took a pic and the PON light is off, causing the internet to drop
ogg. The Nucleus Connect was seen trying to reset to get the PON light
on. Then the internet is ok for a while. It may drop of again.


I am [removed for privacy],.

Regards,
Kin San

Alumni (Retired)

Re: Fibre Home broadband intermittent connection drop

Please send me your full name, NRIC/FIN number, account details, contact number and email via Private Message and I'll be in touch. 

- Amy
Senior Commentator

Re: Fibre Home broadband intermittent connection drop

dear amy, i have pm my details to you.