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End of Contract

Esteemed Contributor

End of Contract

I moved to live in my brother's home now, thus I don't need my broadband anymore. Luckily my 2years contract is due today. Can someone tell me the procedure of not renewing broadband contract? Where should I go to return the equipments? 

13 REPLIES 13
Esteemed Contributor

Re: End of Contract

I just been to Starhub shop at Nex@Serangoon to return my D-Link; to my horror I was told there was a disconnection charge of $32.10 I had to pay! I asked why as my 2 years contract matured yesterday, I was told it wasn't Starhub whom charged me, it was actually opennet ... I don't think it's fair though. To say I am disappointed is an under statement. I need an advice please!
Alumni (Retired)

Re: End of Contract

Hi Khewkf99

 

The disconnection fee is an applicable charge once you terminate the Fibre Broadband service.

Esteemed Contributor

Re: End of Contract

I can't accept this explanation bc I disconnected everything myself! If I needed a technician from opennet to come to my home to do the disconnection then I understand the charge. I just don't see any justification about it. It's not the money actually, it's the principle... Anyone agrees with me here? 

Esteemed Contributor

Re: End of Contract

Sorry I forgot to mention: I did not terminate the service, I just did not renew or recontract after the terms ended, there's a difference! If I terminated bf end of contract then I don't mind paying...
Esteemed Contributor

Re: End of Contract

I hope IDA or CASE can take a look into this rather unfair practice that
tricked lots of consumers into paying all these well-hidden cost.
I have to disconnect everything myself and brought the ONT to Starhub shop
myself and still I have to pay a "disconnection fee"? Outrageous!
I should write to CASE to highlight this issue unless it's waived.
Alumni (Retired)

Re: End of Contract

Can you provide me with your full name, NRIC, contact number and email address via Private Message so that I can assist you better? 

Esteemed Contributor

Re: End of Contract

Try more than 10minutes trying sending details via private message. I think
the PM system is having problems... what's going on starhub?
Esteemed Contributor

Re: End of Contract

At long last PM sent...
Alumni (Retired)

Re: End of Contract

As per check, you line ending with 2668 is still with a contract till 22 March 2020. Terminating it at the moment will result in a Early Termination Charge of $500 before GST.