if Starhub obligation is only to deliver bandwidth as per plan, they also have discounted bandwith becasue for 1 Gbps, their recommendation is 60% and above meaning as long as their equipment can hit 600Mbps in speed test, considered they delviered whether you like it or not. To tweak at your end will require some specialised network skill set in which i can say more than 90% of customers will not have.
My expectation is for them to ensure not only the bandwidth and also the value added services that requirements and specifions of the system that can make you at least get their recommended speed.
I jsut wonder how many customers would get into this type of scenario without knowing what they are getting into.
well, they will show thier well configured notebook, especially using MAC OS which can always get 700Mbps and above. This already prove thier bandwidth is working.
Why you cant get that speed is your device issue as they have no obligation to touch your system also.
Very convicing ......
It shouldn't really get to a point where it becomes a "he said, she said" issue. the proof should be there on their laptop, take a photo of it showing less than plan then the tech can't go back and claim he got 800mbps+.
I can't see there is anything for the tech to gain by claiming something other than what he experienced at your place so I'd guess he either got confused with another customer or just plain made a mistake.
I know this is no consolation but when I do feel things are running slow I check my speed and it is always up at around 490mbps on a 500mbps plan so from my perspective they are doing a great job. When I have had speed issues it invariably, no always, is something at my end and I fix it. The latest example of this was upgrading to Windows 10, my speed fell through the floor. It turned out that the drivers Microsoft supplied with the upgrade for the ethernet card were pretty generic, when I downloaded the Windows 10 ethernet driver for my PC from the DELL site everything returned to normal. These are the sorts of things that Starhub can't be responsible for; but if they can't get the speed on their own euipment then the ball is firmly in their court. The first step has be agreement on which side of your router the problem lies, once that is established it should be clear whose responsibility it is to fix the issue.
I saw the earlier post from Starhub so it seems they will check this out some more, why not take them up on it as they won't let you out of your contract early I suspect, nothing to lose.
Do consider this as Solution
If the 1Gbps is giving the headache, then request for 500Mbsp to trail.
If satisfied with the connection speed, then opt-in.
Starhub should accept your decision.
Instead of having to go thru the hassle everytime when the problem pop up again.
Since @Wurlitzer have stated that the 500Mbps work fine.
I am also on 500Mbps, and speed is wired = same as @Wurlitzer close to 500Mbps.
And for wireless, i get 200Mbps+ as my laptop max at 300Mbps.
And my phone is also 200Mbps+ (some time at around 250Mbps+)
When the Technician came to do installation the 1st time, seeing his laptop manage to get 200Mbps (previous plan, upgrade to 500Mbps after a year).
I requested the Technician to do setting & config my laptop, so as to match to his.
I've no association with Starhub whatsoever, other than I subscribe to some of their services.
That's not a bad suggestion, resolve the issue by opting for a 500gbps plan. At the end of the day all the hardware is essentially the same, the speed limit is applied by the starhub servers.
Your physical setup can obviously can give a throughput of 500 gbps and the issue is somehow hardware related, this could be some poor connection in the Starhub circuit to your home or something in your PC that can't deliver at 1000gbps.
In your case, if the tech can't get more than 500 gbps then they should be looking at a) His PC, b) the ONT d) the quality of the fibre optic link or d) the configuartion on the Starhub server.
500mbps will deliver all you want and you won't be wasting money on the extra speed that you'd probably never need or notice.