Download speed is slower than Upload speed

[tacl75]

[tacl75]

My connection is from:

Starhub -> fibre -> modem -> CAT5e -> ASUS AC88 -> CAT5e -> Laptop

The picture speed test is conducted from the laptop.

Any comments to improve it ?

[eric3743]

Hi,

Suggest to use > Starhub Local Speedtest

Starhub accept their speedtest result.

That speedtest website is connected to only 1 server which is not Starhub.

i am not starhub staff.

[tacl75]

Same result.

[peterlivadas]

Hi Tacl75, have you tried powering off and on the main power to your router and ONT/modem to refresh the signal?

Should the issue persist after rebooting the devices, kindly PM us an image of the ONT and Router LED status >> HERE << and we'll arrange for assistance. Thank you.

[tacl75]

same result after powering off and on. PMed you.

[tacl75]

Problem resolved. It was due to my laptop nic card issue. Managed to get download speed = upload speed now. Cheers!