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DVG-N5402SP

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New Commentator

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

I registered for an account here to say it is appalling that starhub did not do its checks before getting Dlink to provide the fibre optic router for ALL its customers.

 

the Wifi is s***. I think I rebooted the router more than 100 times since I signed up for the package. The router constantly drop my connection to my devices. 

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Honored Commentator

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

hi lingua101,

 

i'm facing the same problem as u! my avg speed is onli 40++Mbps with wifi and once in the master room sometime slight connection but most of time none.

 

if getting a plan of 150Mbps and onli get like 40+Mbps for wifi at living rm and none at room is like starhub should add another line like "Please use WIFI only at living room".

 

think i'll get a Asus router too and request for ONT since most of the user experience better wifi "A Lot".

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Android™ Expert

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

Yes Asus router will definitely be a good investment. However do note your laptop's Wifi adaptor, check and see if it can connect to 5ghz band and also whether it is full N not the draft one. All these matters on the overall experience you will be receiving.
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I am not a staff from StarHub. My post does not represent StarHub in any way.
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Respected Contributor

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

after four month, my problem is still there, DLINK ROUTER ONLY WORKS in one room, starhub sucks

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Honored Commentator

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

anyon know the price of current Asus NT66U? 

 

sorry i'm newbie to this pardon me if i asking weird questions.

 

what the steps of setting up the Asus NT66U to working condition?

 

1. request for ONT

2. connect fibre modem to Asus NT66U

  •        any in-depth config to be done? like DMZ

3. thats all? 

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Android™ Expert

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

Nothing need to be done if you opt for direct ont. Dmz is only for bridging. Note that you will not be able to enjoy voip over your fiber network, you will have to use cable modem for it. And it cost around 260-280 in the current market.
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I am not a staff from StarHub. My post does not represent StarHub in any way.
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Valued Advisor

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

IncTEh, what do you mean by "Note that you will not be able to enjoy voip over your fiber network, you will have to use cable modem for it"?

Are you saying that my home line can use the same modem? I was told by Starhub cannot. I have to keep my Cable modem for phone line.

I am very confuse now......
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Android™ Expert

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

Yes that is what I meant. Use your cable modem for voice.
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I am not a staff from StarHub. My post does not represent StarHub in any way.
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Honored Commentator

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

IncTEh thanks for the info anyway I dont use the Voip so it does not affect me. Glad is just plug n use kind of process not very familiar with the setting if need be.
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Android™ Expert

Re: Voice of customer - dissatisfied with DVG-N5402SP WIFI speed

No problem. However, after purchasing you will need to set up your wireless security and stuff. You can refer to the manual for that.

Should you need any help, just post here.
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I am not a staff from StarHub. My post does not represent StarHub in any way.