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D-link DVG-N5402SP no power a day after installation

Senior Commentator

D-link DVG-N5402SP no power a day after installation

Hi,
The technician came and installed yesterday. It was working fine after that.
This evening when I came home there were no lights on the Dlink. I called tech support.
We change a few power sources, tried reset button, tried on/off button, but nothing works. They said to wait for starhub to call either tomorrow or day after.
I have waited 2.5 weeks for their 2nd appt and they were late.
Now I see so many ppl having issues with this, it gives me very little hope. I just want to be connected so I can carry on with my life.
Is there anyone who can help me?
5 REPLIES 5
Android™ Expert

Re: D-link DVG-N5402SP no power a day after installation

Even if you have a working router, it will be a sub-standard one, which barely transmit at 40mbps over wireless. If you have the cash, just get a better router and request for direct ONT.
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I am not a staff from StarHub. My post does not represent StarHub in any way.
Senior Commentator

Re: D-link DVG-N5402SP no power a day after installation

Noted but how much is one router and which one works? What is direct ONT?  Appreciate your guidance.

Android™ Expert

Re: D-link DVG-N5402SP no power a day after installation

I'd recommend Asus routers, one will cost 100-200 depending on the model you choose. Currently, your fiber connection will only work with the lousy router that starhub has provided. Direct ONT allows you to use any other router, just call the CSO to activate it for you.
__________________________________________________
I am not a staff from StarHub. My post does not represent StarHub in any way.
Senior Commentator

Re: D-link DVG-N5402SP no power a day after installation

sorry but CSO = ?

Android™ Expert

Re: D-link DVG-N5402SP no power a day after installation

Customer Service Officer.
__________________________________________________
I am not a staff from StarHub. My post does not represent StarHub in any way.