Hi @jyyk, sorry to hear about the difficulties you had with your broadband. Please PM me the subscriber's name, NRIC/FIN, email address and contact number. We'll be in touch. - Sofia
Do note that there is the latest firmware for this DLink DIR865L available.
The firmware version is 1.07 link; >> Upgrade Firmware for 865L
This firmware would improve on the wireless signal for this router.
After the update do note that the password is require and is the same as the sticker on the router.
The router may have to do factory reset before use.
There are also additional features available in this latest firmware.
Should you require assistance, you can contact DLink hotline 6501 4200
i am not starhub staff &or related to.