I tried to call you this morning, but can't get you though the Tel no XXXXXXXX which you gave me on Monday.
Your technical guy came to my home on Tuesday night, he tried to fix the problem but unsuccessful even though he brought another modem. He gave up in the end.
Your guy from technical department called me a few times, but still can't solve it.
Please be informed that I will stop to pay the bill for the fibre broadbanduntil the problem is settled. Now, I would like to know how you are going to solve this problem, pls give me call /reply ASAP.
Sent: Wednesday, 9 January 2013, 16:19 Subject: Starhub MaxinfiniteEllite (150MB)
Dear customer officer,
I am very sad that this was what i got during the no-peak hours. I am the MaxInfinite Elite plan (150mbps)user, the broadband speed is too slow, it is even worse that my previous cable MaxOnline Premium (16mbps). I checked HWZforum (http://forums.hardwarezone.com.sg/next-generation-broadband-network-ngbn-forum-320/starhub-maxinfini...), it is obviously the Dlinkproblem. I even can't get the WIFI signal at the kitchen which is only around 10m away from my router. Please be informed I would like to change the Dlink router.Please reply me ASAP.