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Cannot surf Internet

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Valued Commentator

Cannot surf Internet

I have not been able to surf the internet since 18 Jun. And this is after I have upgraded my fibre broadband plan from Ultimate to Platinum recently.  When I called Starhub hotline, I was told that it was due to `no IP address' and they would look into resolving it quickly. I called Starhub several times from 18 to 20 Jun (today) and received the same response.  This is totally unacceptable!! If it is a case of `no IP address', I cannot understand why it should take more than 2 days and the problem is still not resolved.  Meanwhile, I have to rely on my 3G mobile to surf the internet which will likely to cause me to breach the data cap. 

Can Starhub please take immediate action to resolve the issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Valued Commentator
Solution

Re: Cannot surf Internet

Hi Darrell,
Starhub has managed to resolve the issue. Thanks
2 REPLIES 2
Alumni (Retired)

Re: Cannot surf Internet

Hi Gordonlim

Could you kindly leave me a Private Message with your NRIC and account number? I will take a look into it.

Thank you.
Valued Commentator
Solution

Re: Cannot surf Internet

Hi Darrell,
Starhub has managed to resolve the issue. Thanks