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Cannot receive Discovery Channel replacement

SOLVED
Trusted Commentator

Cannot receive Discovery Channel replacement

I am having problems receiving the new replacement channel for Discovery Channel. All i see is the termination screen. 1633 was not able to resolve my problem. All they can do is to reset n asked me to reboot the set top box. My neighbor is also having the same problem. Extremely disappointed with Starhub after being a loyal hubber for countless years. Anyone facing the se problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Alumni (Retired)
Solution

Re: Cannot receive Discovery Channel replacement

Hi Chankp

 

The CuriosityStream channel will be launched on 13 August 2018 at 9am. Stay tuned for more updates. 

View solution in original post

8 REPLIES 8
Trusted Commentator

Re: Cannot receive Discovery Channel replacement

Anyone with the same problem please?
Grand Guru

Re: Cannot receive Discovery Channel replacement

Hi,

 

Are you tune to the correct channels numbering on the replacement channels.

 

> Cessation of Discovery Channels and Replacement (Alternative) Channels

 

Please refer to point 2. Will you be offering me any new channels as an alternative to all the channels that are ceased?

The Replacement channels are listed on the right-most column title: Alternative Channels.

Do note that is provided you are subscribed to the Channel Group of the Basic Tiers.

Whereas the affected channels that are ceased are listed on the left column.

 

 

Also do note that there are > Free Preview of over 30 channels over five genres from 11 June to 15 July 2018; as stated.

 

 

 

i am not starhub staff.

 

 
Trusted Commentator

Re: Cannot receive Discovery Channel replacement

Hi, thanks very much for your reply.

I got a letter from Starhub on Curiosity (ch 422). Yet i cannot receive. My subscription is valid. Sigh!!

Trusted Commentator

Re: Cannot receive Discovery Channel replacement

Anyone knows where else I can seek help? Tks

Grand Guru

Re: Cannot receive Discovery Channel replacement

Hi,

 

This Curiosity (ch 422) is new and yet to be available as stated on 3 July 2018, today.

Maybe do wait a bit later for the official launch timing.

 

Please refer to the same link on point 15 and on the chart list Curiosity (ch 422) for info.

 

15. What are the new channels that will be launching and when?

We’ve been working hard to bring you great new channels from around the world.
We’re now happy to announce that we’ve secured 7 new channels with GEM HD,
COLORS Tamil HD, FIGHT SPORTS HD and Travelxp HD launching on 3 July 2018.

 

Regards.

Grand Guru

Re: Cannot receive Discovery Channel replacement

Hi,

 

Think it is lauching now as the channel name is changing just... monitoring.

 

Stay tune.

 

 

 

Regards.

Trusted Commentator

Re: Cannot receive Discovery Channel replacement

Tks eric3743. Will check.

Alumni (Retired)
Solution

Re: Cannot receive Discovery Channel replacement

Hi Chankp

 

The CuriosityStream channel will be launched on 13 August 2018 at 9am. Stay tuned for more updates. 

View solution in original post