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Can't find my level and unit number while checkout

Esteemed Commentator

Can't find my level and unit number while checkout

Today i made a checkout for simonly $25 plan but before i complete my checkout i face one problem while update my profile i can't see my level and unit number, my actual level is 06 and my unit is 01 but when i try to select level is upto 05 only available so i can't able to make my checkout please help me to solve this problem ASAP and thanks in advance

 

5 REPLIES 5
Community Manager

Re: Can't find my level and unit number while checkout

Hi Engkan

 

I've removed your picture due to privacy concerns. I'll respond to you via PM. Thank you. 

 

- Jackson
Esteemed Commentator

Re: Can't find my level and unit number while checkout

Thank you sir please help me to solve this problem
Community Manager

Re: Can't find my level and unit number while checkout

Please provide us with the hub ID/email address and the date and time of online transaction. -Debbie



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Esteemed Commentator

Re: Can't find my level and unit number while checkout


Date : feb-14-2019

Community Manager

Re: Can't find my level and unit number while checkout

Thank you. We have hidden your email address. Meanwhile, let us look into this and get back to you. 



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is