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Broadband contract ending and some question on router replacement

Trusted Commentator

Broadband contract ending and some question on router replacement

My MaxInfinity contract will be ending in July.

I wonder whether Starhub will provide me with a new router to replace my current crappy DVG-N5402SP if I recontract?

What if I change ISP, do I need to return the router and ONT to Starhub?

(Btw, my current Dlink router was a replacement by Starhub, for the original Huawei router, when it broke down in April  2013.)

3 REPLIES 3
Home Networking Expert

Re: Broadband contract ending and some question on router replacement

http://community.starhub.com/t5/MaxInfinity-Fibre-BroadBand/Voice-of-customer-dissatisfied-with-DVG-...

 

See the last post by the community manager. Wait for them to announce the new product.

Hub Expert

Re: Broadband contract ending and some question on router replacement

Unlikely to take effect in July... Smiley Sad

My posts represent ONLY my own opinions.
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Trusted Commentator

Re: Broadband contract ending and some question on router replacement

Hi Starhub, I just terminated my MaxInfinity plan this week.

My main reason of terminating, is Starhub slow response in addressing the wireless problem of D-link gateway

(Refer to this thread: http://community.starhub.com/t5/MaxInfinity-Fibre-BroadBand/Voice-of-customer-dissatisfied-with-DVG-...

 

After few days of testing, I am quite satisfied with my new isp connection and the wireless router it provided. GoodBye MaxInfinity.