Broadband Password Issue

[Astee]

There is 2 connection of the broadband 2.4GHz & 5GHz

it always show incorrect entering password for 2.4GHz connection but is ok for 5GHz

I am very confirm that I input the correct password by confirm the password thru admin web.

any solution for this issue?

[Josephine C]

Hi Astee, 

Please send me a private message with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you - Josephine

[eric3743]

Hi,

Are you using DLink routers.

Please do update the firmware if you have not done so.

Updating to latest firmware may resolve this issue.

> DLink Routers Firmware latest updates

Please read any notes available.

Login to router settings require username and password which is the same on the white label sticker on your router.

i am not starhub staff.