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Broadband Password Issue

New Commentator

Broadband Password Issue

There is 2 connection of the broadband 2.4GHz & 5GHz


it always show incorrect entering password for 2.4GHz connection but is ok for 5GHz


I am very confirm that I input the correct password by confirm the password thru admin web.


any solution for this issue?

Community Manager

Re: Broadband Password Issue

Hi Astee, 


Please send me a private message with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you - Josephine

Grand Guru

Re: Broadband Password Issue



Are you using DLink routers.


Please do update the firmware if you have not done so.

Updating to latest firmware may resolve this issue.


> DLink Routers Firmware latest updates


Please read any notes available.

Login to router settings require username and password which is the same on the white label sticker on your router.



i am not starhub staff.