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Bad route to certain websites

SOLVED
Senior Commentator

Bad route to certain websites

Hi StarHub,

 

StarHub have bad route to certain China website, it will route to US then back to China. Possible to optimize it?

WeChat Screenshot_20190912232435.png

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Bad route to certain websites

Hi rekidas, Please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


If my post answers your question, please click on the "Accept as Solution" button!
5 REPLIES 5
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Community Manager

Re: Bad route to certain websites

Hi Rekidas, Let us know if the issue persist when you restart the ONT device and router ? Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Senior Commentator

Re: Bad route to certain websites

Hi Jere,

 

Similar result.

WeChat Screenshot_20190913233153.png

 

Community Manager
Solution

Re: Bad route to certain websites

Hi rekidas, Please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


If my post answers your question, please click on the "Accept as Solution" button!
Senior Commentator

Re: Bad route to certain websites

Noted, thanks.
Community Manager

Re: Bad route to certain websites

You're welcome 


If my post answers your question, please click on the "Accept as Solution" button!