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After 3 weeks again!!!

Honored Contributor

After 3 weeks again!!!

Why today frequency up and down, then broken?? Speed is OK. 

6 REPLIES 6
Honored Contributor

Re: After 3 weeks again!!!

Me too !

 

After 3 weeks the same thing happened again at 1400hrs today (02 Jan 2017).

 

I had logged in a case with Starhub call center.

 

The router reported that "ISP DHCP did not function properly"

I'm now on Starhub Static DNS. It's slow.

 

How can this keeps happening ??!!

Highlighted
Honored Contributor

Re: After 3 weeks again!!!

Morning it's 75% up and 25% down

Afternoon degraded to 66% down and 33% up

Now worst! It's 75% down and only 25% up!!! 

And worse, no one responds and no replying!

Honored Contributor

Re: After 3 weeks again!!!

Wish to scold StarHub "F***U" but cannot as illegal! But in my heart really frustrated. 

Community Manager

Re: After 3 weeks again!!!

Hi entity,  we've responded to your PM on Facebook and will assist from there. Thank you - Josephine

 

 

Hi Sky Wen, there are no issues reported backend, but rest assured that we're here to help our customers. Should you continue to face issues, please send me a PM with your account and contact details so that we can personally get in touch with you to resolve it. Thank you -Josephine

Honored Contributor

Re: After 3 weeks again!!!

Yes, the technical manger had called and the issue is rectified.

 

What I want to understand is why the problem keeps coming back ?

 

It always solved by flushing IP out or resetting from your end, can this be done on a regular basis during silent hour so that my service will not be disrupted ?

Community Relationship Manager

Re: After 3 weeks again!!!

Do send us a private message with your StarHub Account details the next time you encounter any issues. Thank you -Jolene