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1G fiber broadband speed testing, only 100Mbps?

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Senior Contributor

1G fiber broadband speed testing, only 100Mbps?

Finally my 1G fiber broadband is up, just done a speed testing, surprized  to see both download and upload speeds are less than 100Mbps, see the attached screen photo below.

 

Is this normal? I thought it should be at least 6- 8 times better. Like to know your experiences of

Starhub 1G fiber service.

 

Thanks

 

Thanks

Screen Shot 2017-03-23 at 3.16.59 PM.png

 

 

8 REPLIES 8
Honored Contributor

Re: 1G fiber broadband speed testing, only 100Mbps?


@David44 wrote:

Finally my 1G fiber broadband is up, just done a speed testing, surprized  to see both download and upload speeds are less than 100Mbps, see the attached screen photo below.

 

Is this normal? I thought it should be at least 6- 8 times better. Like to know your experiences of

Starhub 1G fiber service.

 

Thanks

 

Thanks

Screen Shot 2017-03-23 at 3.16.59 PM.png

 

 


 

 

 

 

 

 

 

Please provide more details on your test.

 

  • What device are you using to run the test? Laptop, desktop?
  • How is the devices connected to the internet? Wired, wireless?

 

The best way to test the throughput of your connection is to connect a computer directly to the ONT via a LAN cable. The computer need to have Gigabit network card and at least a CAT 5E LAN cable is recommended for most optimum results.

 

Upong having these minimum setup, i would expect to get about 60% - 90% of your subscribed bandwidth which is around 600mbps to 900mbps.

 

So for your situation, maxing out at 100mbps raise a suspicion to me that your network card might not have gigabit capability or you're using a low specification cable.

 

To check this, run the following command in Windows Command Prompt.

 

wmic NIC where NetEnabled=true get Name, Speed

From above, you should get something like below.

Name                                        Speed
VMware Virtual Ethernet Adapter for VMnet1  100000000
VMware Virtual Ethernet Adapter for VMnet8  100000000
Intel(R) Ethernet Connection (3) I218-LM    1000000000

Note the numbers are in bits so you need to convert it to gigabits

1000000000 bits = 1 gigabits

Or if it does have, your service might not be fully provisioned for the 1gbps plan yet.

 

I wouldn't recommend checking wireless speed until you find out the max throughput wired speed your connection is getting as there are many factors that contributes to wifi speed. 

Senior Contributor

Re: 1G fiber broadband speed testing, only 100Mbps?

I used an iMac computer with ethernet connection, the network card is

•Built-in 10/100/1000BASE-T Gigabit Ethernet (RJ-45 connector)

plus cat5 cable, so seems I should get 600-800mbps, right?

 

Any other things to try? BTW, I also tested the network speed on my

iPhone 7, it's about 40-60mbps, not sure if this is normal?

 

Thanks for your quick reply

 

 

Honored Contributor

Re: 1G fiber broadband speed testing, only 100Mbps?


@David44 wrote:

I used an iMac computer with ethernet connection, the network card is

•Built-in 10/100/1000BASE-T Gigabit Ethernet (RJ-45 connector)

plus cat5 cable, so seems I should get 600-800mbps, right?

 

Any other things to try? BTW, I also tested the network speed on my

iPhone 7, it's about 40-60mbps, not sure if this is normal?

 

Thanks for your quick reply

 

 


Sounds to me, your 1gbps service is not fully provisioned. Did the Starhub installer run some speedtest after installing to verify the throughput speed?

 

it looks like your throughput speed is 100mbps which is the standard speed for services pending provision.

 

which makes sense as you're getting 90% bandwidth on LAN and about 60% on wifi.

 

you'll need to reach Starhub CS for them to expedite the provisioning if this is the case.

Grand Guru

Re: 1G fiber broadband speed testing, only 100Mbps?


@David44 wrote:

I used an iMac computer with ethernet connection, the network card is

•Built-in 10/100/1000BASE-T Gigabit Ethernet (RJ-45 connector)

plus cat5 cable, so seems I should get 600-800mbps, right?

 

Any other things to try? BTW, I also tested the network speed on my

iPhone 7, it's about 40-60mbps, not sure if this is normal?

 

Thanks for your quick reply

 

 


Hi  @David44

 

Your problem lies in the Cat5 cable, which is limited to 100Mbps

Do take note on  @MrAZ  post which highlighted  Cat5E cable 

 

Do replace it with Cat6 for better performance on 1Gbps.

As Cat5e is enhanced version over Cat5 cable.

 

The technician is using Cat-7 cable and they have already tested.

 

Should there still have problem, do switch off both ONT & Router.

Wait awhile to switch on the ONT and let the "PON" indicate show green stable.

Then switch on the router and do the speedtest.

 

 

I am not Starhub staff &or related to.

Grand Guru

Re: 1G fiber broadband speed testing, only 100Mbps?

For your iPhone 7 which is dual-band, you may have not notice.

 

Most router do have dual band, namely, 2.4GHz and 5GHz bandwidth.

For 2.4 GHz it is a slow and other devices may cause interference, such as; cordless phone.

For 5 GHz this is much faster which you may able to get around 400Mbps, as indicated by the spec.

 

To login to the router, use a Lan cable connect from computer to router.

As to understand, refer to my posts on this link;

 

DLink DIR-868L setting

 

 

 

Honored Contributor

Re: 1G fiber broadband speed testing, only 100Mbps?


@eric3743 wrote:

@David44 wrote:

I used an iMac computer with ethernet connection, the network card is

•Built-in 10/100/1000BASE-T Gigabit Ethernet (RJ-45 connector)

plus cat5 cable, so seems I should get 600-800mbps, right?

 

Any other things to try? BTW, I also tested the network speed on my

iPhone 7, it's about 40-60mbps, not sure if this is normal?

 

Thanks for your quick reply

 

 


Hi  @David44

 

Your problem lies in the Cat5 cable, which is limited to 100Mbps

Do take note on  @MrAZ  post which highlighted  Cat5E cable 

 

Do replace it with Cat6 for better performance on 1Gbps.

As Cat5e is enhanced version over Cat5 cable.

 

The technician is using Cat-7 cable and they have already tested.

 

Should there still have problem, do switch off both ONT & Router.

Wait awhile to switch on the ONT and let the "PON" indicate show green stable.

Then switch on the router and do the speedtest.

 

 

I am not Starhub staff &or related to.


Oh heck i thought i read CAT 5E, getting old liao... Smiley Tongue

Senior Contributor

Re: 1G fiber broadband speed testing, only 100Mbps?

Great to see this morning  my network speeds are 500-900mbps. 

Looks Starhub had 1 day delay to enable 1G speed,

Screen Shot 2017-03-24 at 10.16.37 AM.png

 

But I found the Dlink AC1750, located at Level 1 of my unit, wifi signals  are not strong enough to reach my bedroom at Level 2. 

 

Wonder if I need to some setup of the Dlink AC1750 in order to use my Apple's Airport Extrem to extend the wifi range?  My old setup of AirportExtrem is not working anymore. I have tried to use Airport

Utility to setup my Airport Extrem, stil could not get the extended wifi working, so I thought maybe

I need to setup the Dlink AC1750 instead.

 

Any suggestions will be greatly appreciated.

Honored Contributor

Re: 1G fiber broadband speed testing, only 100Mbps?


@David44 wrote:

Great to see this morning  my network speeds are 500-900mbps. 

Looks Starhub had 1 day delay to enable 1G speed,

Screen Shot 2017-03-24 at 10.16.37 AM.png

 

But I found the Dlink AC1750, located at Level 1 of my unit, wifi signals  are not strong enough to reach my bedroom at Level 2. 

 

Wonder if I need to some setup of the Dlink AC1750 in order to use my Apple's Airport Extrem to extend the wifi range?  My old setup of AirportExtrem is not working anymore. I have tried to use Airport

Utility to setup my Airport Extrem, stil could not get the extended wifi working, so I thought maybe

I need to setup the Dlink AC1750 instead.

 

Any suggestions will be greatly appreciated.


Glad you're getting what you're subscribed to...

 

Did you know that you have the option of not using the Dlink router?

 

do share how your previous setup is and I can advice how you can achieve that with the fiber broadband.

Apple base stations to me have better wifi range and stability..