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modem DCM 3012G

Valued Commentator

modem DCM 3012G

I'm just sign the contract on sunday for this cable broadband, but why the modem will often offline can't use.

3 REPLIES 3
Alumni (Retired)

Re: modem DCM 3012G

Hi Evon, have you tried restarting the modem? - Sofia

Sofia
Valued Commentator

Re: modem DCM 3012G

ya, but still will automatically offline.like morning i switch on wait unit 30min also can't use. last night i switch on cannot and i have call starhub service to arrange technician come and check on sunday.
But after an hour the modem automatically online.
Alumni (Retired)

Re: modem DCM 3012G

Please monitor and let the technician know about these fluctuations when he comes on Sunday.