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Request to waiver device charges

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Senior Commentator

Request to waiver device charges

Hi,

 

Is it possible to request to waive off on the device that I have returned to them? The relocation fees etc I understand but to charge me for the device which i have returned is not acceptable. Any advise thanks.

 

 

4 REPLIES
Community Manager

Re: Request to waiver device charges

Hi sahidahkim

 

Please send me the details of the visit you made to return the equipment with your full name, NRIC/FIN number, contact number and email via Private Message and I'll check on this for you. 

 

- Amy
Senior Commentator

Re: Request to waiver device charges

Hi Amy,

 

Thanks for the reply. I have emailed starhub yesterday pertaining to my request to waive the returned ONT device, however awaiting for their reply. 

 

Device returned on 26/6/2018 at NEX outlet.

[removed for privacy]

 

I sincerely appreciate your assistance.

 

Thanks & regards

Sahidah Musa

Community Manager

Re: Request to waiver device charges

Hi Sahidah

 

I've removed your details as this is a public forum. Please click on the bolded words in my previous reply to send us a PM.

 

- Amy
Senior Commentator

Re: Request to waiver device charges

Hi Amy,

What is the status?

Thanks
Sahidah