I did a renewal of 2 years on my 1 Gbps fibre internet in late March 2018 and i was given a EA7500 router.
I understand that in Early July 2018, you guys changed the free router to EA8100. I have not install or use the EA7500 (still totally new in plastic wrap), Is there a way i can exchange the EA7500 for the EA8100? Still plenty of contract left.
I'm afraid that we only issue the latest router during point of sales and that too if sign up is done from 7 July 2018 onwards.