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Digital Voice - Still Not Settled

Respected Commentator

Digital Voice - Still Not Settled

 
3 REPLIES 3
Respected Commentator

Re: Digital Voice - Still Not Settled

I need to add that I contacted Starhub when I last returned to Singapore in June 2016. Bought a new VOIP device.

To date, I still cannot use the VOIP to call out nor receive any calls. There's no dialing tone.

I called a Starhub customer service sometime in Sept/Oct; who said some technician will call me.

But as we can all guess, if the technician call the Singapore VOIP number, there;ll be ringing tone at their end but not mine Smiley Sad.

So I am being charge each month since June 2017; and yet cannot use the VOIP service.

Can someone let me know what is my recourse; how I should get the months of money paid for unused VOIP service refunded?

Community Manager

Re: Digital Voice - Still Not Settled

Hi Cindy

 

Quick check - have you restarted your modem/ONT and router separately to refresh network connection?

 

If this doesn’t help, please send me your full name, NRIC/FIN number, account details, contact number and email via Private Message and I'll be in touch. 

- Amy
Respected Commentator

Re: Digital Voice - Still Not Settled

I private message you.
Please note we are in Canada, so do be aware of the time zone difference when calling us.
Thanks