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DCM-712 Cable Modem for Digitial Voice

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DCM-712 Cable Modem for Digitial Voice

I have just purchased this modem as my very old 13-year modem has now malfunction.

 

To my great dismay, the first thing I discover is that the technical support link for D-link as printed in the brochure inside the packaging is incorrect. After I called up, the person - from a call centre - told me that they don't support this particular model and after a quick check on d-link website, I also realised there isn't such a product.

 

On the other hand, after I plug in, I noticed that the Tel 1 and Tel 2 keep switching places and is always blinking.

 

I have no idea what "VoIP Provisioning" mean... All i know that I pay 59 SGD for it and I cannot use my phone.

 

Some one please help.

 

1 REPLY
Community Manager

Re: DCM-712 Cable Modem for Digitial Voice

Hi @ gtbgtb

 

Has the issue resolved itself after restarting your modem and router separately to refresh network connection? 

 

Please send me your full name, NRIC/FIN number, account details, contact number and email via Private Message and I'll be in touch. 

 

- Amy