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StarHub How-to's: How to swap your Set-top Box

Hub Master

To swap your set-top box, visit any of our StarHub Shops.

Please remember to bring along the following items:

  • The registered customer's original NRIC/FIN/Passport
  • An authorisation letter from the registered customer, if the swap is not to be done by the registered customer. (Please note: the authorisee must be aged 18, or above)
  • The registered customer's existing set-top box, remote control, smart card, RCA cable and power cable

Please note: Digital set-top boxes are no longer available for rental. As replacement for your set-top box, you will be issued with a HD Interactive set-top box.

Find out more information on rental charges.

Learn more about HD Interactive set-top boxes.

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